Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Support and Scheduling Representative role.

Rezi rewrites your resume against Homebridge Inc's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Support and Scheduling Representative posting at Homebridge Inc — free, in seconds.

About the Role

The Scheduling and Support Specialist ensures the uninterrupted delivery of services to vulnerable adults requiring homecare. This role involves scheduling, community support, responding to calls, resolving issues, and documenting concerns to help clients live independently.

Responsibilities

Schedule approximately 4,000 hours of Home Care Provider (HCP) visits to clients monthly.
Assign HCPs based on Client Care Plans, ensuring maximum client service hours and consistent work hours for HCPs.
Match, schedule, and dispatch HCPs to clients' homes on both permanent and emergency bases.
Create, maintain, and monitor client/HCP schedules using scheduling software, minimizing travel time and gaps.
Ensure high-risk clients are served within 2 hours and other clients within 4 hours.
Inform clients of schedule changes and rescheduled visits.
Collaborate with Care Supervisors on scheduling issues and client care needs.
Input data into Medsys, tracking HCP tardiness, complaints, and potential fraud.
Respond to calls from HCPs and clients, providing real-time support and resolving issues during the call.
Document all interactions and actions taken in Medsys.
Perform temporary adjustments to scheduled visits due to client vacation, illness, or other disruptions.
Ensure HCPs with proper training are scheduled for clients requiring specialized care.
Comply with Lockout Reassignment Policy for clients who are not home or refusing service.
Receive and document client complaints, informing Care Supervisors as necessary.
De-escalate HCPs and clients in crisis using principles of Motivational Care Management and PHI Coach Approach.
Perform administrative duties such as data entry, monitoring reports, and supporting department staff.
Share lockout phone duties, including emergency scheduling and handling client emergencies.
Write clear Dated Notes in the database contemporaneously with events.
Follow correct distribution for Dated Notes to ensure full notifications.
Report known or suspected abuse of dependent adults or elders as a mandated reporter.

Requirements

College graduate preferred.
2-3 years of experience handling complicated logistical matters related to service delivery and customer service.
Applicant must reside in San Francisco Bay Area.

Skills

Proficiency in Microsoft Office Suite and proprietary software.
Quick learning ability for new programs.
Strong communication skills, both orally and in writing.
Ability to demonstrate proficiency balancing work in a fast-paced, client-driven environment.
Bilingualism may be required.

Location

San Francisco Bay Area

Work Type

Hybrid-remote
Full-time

Experience Level

2-3 years

Education Level

College graduate preferred

About the Company

Homebridge serves a high risk, high needs, complex-diagnosed population with a combination of domestic, personal, and homecare functions funded through IHSS.
Our work allows an often-underserved population to live safely in their community.
Homebridge offers a dynamic, fast-paced work environment with 420+ unionized field workers and 100+ internal office staff.

Equal Opportunity

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.