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About the Role
ACTIVE Network is seeking an Account Manager to drive revenue by managing and growing an assigned book of business. This role involves managing existing clients, communicating updates, identifying training gaps, ensuring service delivery, and resolving attrition issues to retain clients. The position also requires continuous market and competitive learning through research and client outreach, with findings reported regularly to maintain team knowledge.
Responsibilities
- Drive revenue through minimizing customer attrition and increasing sales to account base.
- Meet and exceed assigned quota targets.
- Quote and sell software and services to existing customer accounts.
- Manage contract renewals for an assigned book of business.
- Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts.
- Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth.
- Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact.
- Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position in the market.
- Improve customer satisfaction and reduce attrition.
- Identify root causes of client “pain points” and issues.
- Liaise between teams to facilitate resolution of technical issues.
- Early identification of at-risk clients and escalate potential risks or challenges to manager.
- Handle messaging and objection handling with clients regarding technical issues.
Requirements
- 3-5 years’ experience in a previous Account Management or Customer Success position preferred
- Bachelor's Degree
- Proven experience and success in SaaS based market, preferable in a software sales setting
- Advanced communication (oral and written), objection-handling, and conflict management skills
- Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred
- Experience with using Salesforce.com is a plus
- Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
- Ability to adapt and respond quickly to change
- Demonstrated ability to prioritize and multi-task in a deadline-driven environment
- Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
- Knowledge of the parks and recreation or YMCA industry a plus
Work Type
- full-time
Education Level
- Bachelor's Degree
Salary/Compensations
- $48,800.0-$73,400.00
Benefits
- medical, dental and vision care
- EAP programs
- paid time off
- recognition programs
- retirement and investment options
- charitable gift matching programs
- worldwide days of service
About the Company
- ACTIVE Network® is on a mission to make the world a more active place by connecting people to the things they love, want and need to do. Our SaaS technology platform offers intelligent and intuitive registration, secure payment processing, insightful data and services to help organizers drive increased participation and revenue while streamlining administration. We also engage over 13M participants on behalf of over 27,000 organizers through our global marketplace for activities and events. The partnerships and data insights achieved through our diverse customer base fuel innovations and allow us to deliver best-in-class solutions. The markets we serve include: Race and Events, University Athletics and Programs, Camp and Classes, Swim Programs, YMCA Management, Park & Recreation Management, and more. Founded in 1999, ACTIVE Network is headquartered in Dallas, Texas, with offices throughout North America, Europe, and Asia. We are part of Global Payments Inc.(NYSE: GPN), which has been delivering innovative payment solutions for over 50 years. For more information, please visit ACTIVEnetwork.com.
Equal Opportunity
- Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
- Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
- Washington Candidates: Click here for information on the Fair Chance Act.