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About the Role
As a Registration Associate, you'll play a vital role in ensuring patients receive a seamless healthcare experience from the moment they arrive. You'll combine outstanding customer service skills with attention to detail as you assist patients with registration, insurance verification, financial counseling, and navigating the healthcare process.
Responsibilities
- Welcome patients and families with professionalism, empathy, and a service-first mindset
- Register patients efficiently and accurately for outpatient and inpatient services
- Verify insurance coverage and obtain necessary authorizations, referrals, and pre-certifications
- Collect patient financial responsibility payments and explain benefits and coverage in an easy-to-understand manner
- Serve as a trusted resource for patients, physician offices, and hospital departments
- Utilize multiple systems and technology platforms to support patient access functions
- Help improve patient experiences by identifying opportunities for process improvement and operational excellence
- Ensure compliance with regulatory requirements, payer guidelines, and organizational policies
Requirements
- High school diploma or equivalent
- One (1) year of customer service experience
- HFMA CRCR or NAHAM CHAA certification within one year of hire
Skills
- Patient Access or healthcare registration experience
- Medical terminology knowledge
- Experience with insurance verification and authorizations
- Understanding of diagnostic and procedural coding
- Ability to explain insurance benefits and financial responsibilities
Location
- Samaritan Hospital
Work Type
- Part time
- Rotating Shift
Experience Level
- 1 year of customer service experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $17.25-$22.54
About the Company
- At St. Peter's Health Partners, our Patient Access team is often the very first connection patients have with our organization. We're looking for compassionate, customer-focused professionals who thrive on helping others and creating exceptional experiences during what can often be stressful times.
- Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
Equal Opportunity
- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.