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About the Role
The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations. This role assists with establishing and developing customer relationships by providing exceptional customer service. Responsibilities include developing house accounts, seeking new growth opportunities with current and new clients, and overseeing client communication regarding all aspects of the account.
Responsibilities
- Develops customer relationships via phone, email, and in person.
- Negotiates with transportation carriers and providers for rates and services.
- Researches and identifies growth opportunities within house accounts.
- Investigates and establishes new customer leads and opportunities.
- Examines customer requests to provide optimal service options and pricing.
- Proactively handles customer shipment requests.
- Utilizes TMS system and provides data input for material movement, planning, and scheduling.
- Provides direction and sets pricing guidelines for the Carrier Sales team.
- Monitors shipment tracking from pickup through delivery, communicating updates to customers.
- Ensures customer expectations are met or exceeded through close communication with the Carrier Sales team.
- Tracks and traces shipments to ensure accurate information is provided to customers.
- Prepares spend reports and conducts regular check-ins (QBR or MBR) with customers.
- Performs other duties, responsibilities, and project work as assigned.
Requirements
- High School Diploma or equivalent (GED) required.
- 3 years’ experience in logistics, transportation brokerage, or related field required.
- Experience with transportation management systems.
Skills
- Proficient with Microsoft Office applications (Word, Excel, Teams, PowerPoint).
- Solid analytical experience in Excel.
- Driven, enthusiastic, and highly motivated.
- High attention to detail and ability to multitask.
- Strong organizational skills.
- Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
- Excellent interpersonal communication and problem-solving skills (verbal, written, in person).
- Strong prioritization skills and works with a sense of urgency.
- Proficiency in using a Windows-based computer.
- Strong ability to persuade, negotiate, and influence others.
- Ability to work flexible hours.
- Strong mathematical skills for pricing, negotiating, and project development.
Location
- Austin, TX
Work Type
- Full Time
- Office-based environment
Experience Level
- 3 years’ experience in logistics, transportation brokerage, or related field required
- 5+ years preferred
Education Level
- High School Diploma or equivalent (GED)
- College degree in Business Administration, Logistics or Supply Chain Management preferred
Salary/Compensations
- $65,000.00 – $80,000.00 Annual
Benefits
- Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
- Benefits, programs, and eligibility may vary by location and division.
About the Company
- DSV is a global leader in transport and logistics with a purpose to keep customers’ supply chains flowing and enable their business through reliable and efficient services.
- The company has a vision to create long-term, sustainable growth and value for customers, employees, shareholders, and society.
- Nearly 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
- DSV is committed to sustainable business practices as a central element of its overall business strategy.
- DSV is a global leader in transport and logistics with an extraordinary journey of growth.
- The company aims to shape the future of logistics through innovation and digitalization.
- DSV fosters a dynamic environment built on collaboration, accountability, and action.
- The company values inclusivity, embraces different cultures, and respects the dignity and rights of every individual.
Equal Opportunity
- DSV is an equal employment opportunity employer.
- Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
- If special assistance or accommodation is required while seeking employment with DSV, contact Human Resources at hr@us.dsv.com.
- DSV reserves the right to defer or close a vacancy at any time.