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About the Role
The Event Services Concierge is the primary customer service representative for Pinnacle Live, interacting with event planners, attendees, and hotel partners. This role ensures equipment and room setups function as expected and proactively troubleshoots any issues before, during, and after events.
Responsibilities
- Check meeting rooms prior to events to ensure equipment and networking information is set as needed.
- Greet clients before events and ensure satisfaction with all Pinnacle Live equipment and networking needs.
- Maintain accurate client event information within the Company’s business systems.
- Coordinate with Sales Managers to ensure all on-site additions and changes are properly documented.
- Review daily invoices with clients and obtain signatures.
- Provide continued communication with clients throughout their events.
- Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary.
- Maintain regular communication with technical staff regarding client needs.
- Assist technical staff in the set and striking of AV equipment when time permits and as necessary.
- Immediately report any lost, stolen, or damaged equipment to management.
- Ensure all Company occupied areas are clean, organized, and meet Company standards.
- Continually enhance technical skills in audio, video/data, staging, computer operation, and networking.
- Comply with all Company policies and procedures.
- Perform other duties as assigned.
Requirements
- High School Graduate or equivalent.
- General computer proficiency and willingness to learn new platforms.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
- Strong customer service skills.
- Good working knowledge of computer hardware and software.
- Planning ability; able to plan and prioritize.
- Strong interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong team player orientation.
- Commitment to best-in-class customer service for internal and external stakeholders.
- Professional appearance.
Location
- North America
Work Type
- Full-time
Experience Level
- One to Two (1-2) years’ experience with audio visual and/or hospitality industry preferred.
- One (1) year prior customer service experience, preferably in a hospitality environment.
Education Level
- High School Graduate or equivalent
Benefits
- Generous time off with PTO, holidays and sick/personal days.
- 401k with a contribution match.
- Insurances; health, vision, dental and more.
About the Company
- Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America.
- We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline.
- We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.
- If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.
Equal Opportunity
- Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.
- Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.
- Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions.
- We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.
- We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
- Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members.
- We strive to create an environment where we actively embrace all forms of diversity.