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About the Role

Field Applications Specialists at Waters are critical to ensuring customers realize the full value of their investment through expert scientific engagement, application guidance, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term adoption—translating complex technologies into meaningful scientific and operational outcomes. This role requires the ability to understand customer workflows, deliver impactful training, and proactively drive utilization and adoption. You will partner closely with commercial, service, and marketing teams to strengthen customer outcomes, increase product adoption, and uncover opportunities for growth. This is a high-impact role where scientific expertise, customer engagement, and execution directly influence utilization, customer retention, and long-term value creation.

Responsibilities

Lead customer onboarding to ensure a seamless transition from purchase to implementation
Deliver high-quality, application-focused training tailored to customer workflows and expertise levels
Educate customers on best practices to maximize instrument and application performance
Support initial setup, validation, and readiness of customer workflows
Provide advanced application support and troubleshooting across instruments and workflows
Partner with customers to resolve complex technical challenges efficiently
Serve as a trusted scientific advisor for ongoing application needs
Escalate and coordinate resolution of complex issues with internal teams
Drive utilization through proactive engagement and scientific consultation
Advise customers on optimizing workflows and improving outcomes
Identify gaps and recommend best-practice solutions
Enable customers to achieve measurable success with technologies and reagents
Strengthen customer satisfaction and long-term retention through consistent engagement
Reinforce value realization and ensure achievement of intended outcomes
Build strong, trusted relationships with scientific stakeholders
Support broader customer success initiatives aligned to business objectives
Identify opportunities to expand application usage and workflow breadth
Surface unmet needs for additional products, reagents, or capabilities
Partner with Account Managers and Technical Sales Specialists to support growth opportunities
Contribute insights to territory and account development strategies
Partner closely with commercial, technical sales, service, and marketing teams
Support coordinated, account-based customer engagement strategies
Provide field insights to inform product development and training programs
Contribute to a collaborative, team-based customer success model

Requirements

Bachelor’s degree in life sciences or related field
Hands-on experience with flow cytometry applications and cell sorting
Strong troubleshooting capabilities across complex workflows
Ability to translate scientific concepts into practical application
Strong training, communication, and presentation skills
Valid driver’s license with at least 3 years of driving history
Ability and willingness to travel extensively (60–70%), including multi-day overnight travel
Advanced degree in life sciences or related field
Experience with spectral flow cytometry
Experience operating and troubleshooting cell sorters
Prior customer-facing application support or training experience
Familiarity with FlowJo, Infinicyt, OMIQ, or FCS Express
Experience in workflow optimization and method development
Experience working cross-functionally in commercial or field environments

Skills

flow cytometry applications
cell sorting
troubleshooting
scientific concepts
training
communication
presentation
spectral flow cytometry
workflow optimization
method development
FlowJo
Infinicyt
OMIQ
FCS Express

Location

Field-Based – West Region
USA CA - Milpitas 155

Work Type

Field-Based
Remote
On-site

Experience Level

3 years of driving history

Education Level

Bachelor’s degree in life sciences or related field
Advanced degree in life sciences or related field

Salary/Compensations

$95,600 - $153,000 USD Annually plus incentives

Benefits

Total Rewards program
Compensation and benefits programs

About the Company

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.
Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.
Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
BD is one of the largest global medical technology companies in the world.
Advancing the world of health™ is our Purpose, and it’s no small feat.
It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Waters plays a critical role in advancing scientific discovery and improving human health.
Our teams partner with leading organizations across Pharma, Biotech, Academic, and Government sectors to solve complex scientific challenges.
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program.
We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.
Our salary or hourly rate ranges reward associates fairly and competitively.
We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully.
The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location.
Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.
We welcome people with the imagination and drive to help us reinvent the future of healthcare.
At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.

Equal Opportunity

Waters is an Equal Opportunity Employer committed to building an inclusive workplace where all employees can thrive.
For certain roles at BD, employment is contingent upon the receipt of sufficient proof that you are fully vaccinated against COVID-19.
In some locations, testing for COVID-19 may be available and/or required.
Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Candidates whose job duties will be physically performed within unincorporated Los Angeles County limits: All qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
BD abides by any and all laws or regulations that impose restrictions or prohibitions for hiring applicants with criminal histories for posted positions.
Becton, Dickinson, and Company is an Equal Opportunity Employer.
We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.