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About the Role
This role reports directly to the Director of Field Service and consults with Owner/Operators to optimize sales, QSC, profit, and people development, aiming to maximize business potential for the Owner/Operator organization. Key customers include Owner/Operators, Field Service Directors, Restaurant Leadership Teams, and customers.
Responsibilities
- Acts as an advocate for the Owner/Operator and the Company, ensuring clear communication of both points of view.
- Identifies priority Owner/Operators and restaurants, and coaches Owner/Operators to improve restaurant performance.
- Provides rewards and recognition for Owner/Operators and Management Teams.
- Organizes and conducts annual Owner/Operator Business Meetings under the direction of the Field Service Director.
- Provides recommendations on growth and rewrite status to the Field Service Director.
- Assists Owner/Operators in developing and executing annual reinvestment plans, including new restaurants, re-builds, re-models, and equipment purchases.
- Recommends and coordinates assistance from Regional Support Staff (Construction, Controller, Real Estate, Human Resources, Training, etc.) when appropriate.
- Demonstrates and reinforces leadership behaviors and basic people minimums to gain commitment from Owner/Operators and Restaurant teams.
- Protects the McDonald's brand by ensuring restaurants meet QSC, safety, and sanitation standards.
- Consults and collaborates with Owner/Operators to improve restaurant systems (scheduling, ordering, training, planned maintenance, etc.) and achieve long-term objectives.
- Assists Owner/Operators in ensuring appropriate staffing levels to support business growth.
- Utilizes informational resources (PACE, PNLs, Guest Satisfaction Measurement) to identify opportunities and threats, and develops business plans to optimize market potential.
- Coordinates the implementation and execution of new products and processes within assigned markets.
- Works with Owner/Operators to ensure an ongoing local (My Store) Marketing plan for each restaurant.
Requirements
- 3+ years of McDonald's restaurant (or other QSR) operations experience demonstrating expert knowledge of operations procedures and key restaurant performance metrics.
- Exceptional communication skills specific to McDonald's franchise and corporate organization.
- Strong organizational skills to coordinate multiple projects simultaneously.
- Ability to collaborate with numerous stakeholders and demonstrate the OneTeam approach.
- Ability to navigate through an ambiguous, ever-changing environment.
- Self-starter capable of multi-tasking.
Experience Level
- 3+ years
Salary/Compensations
- $77,000 - $102,000 per year
About the Company
- At McDonald's, we are committed to being the best, and that starts with finding the best people.
- We have built a team of extraordinary people from around the world.
- We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it.
- We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.
Equal Opportunity
- McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all.
- Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees.
- Accommodations during the application process are available upon request.
- We do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants during our recruitment process.