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About the Role
As a General Manager at Sur La Table, you will lead high-performing retail and culinary teams to inspire customers throughout their culinary experience. This role combines strategic business acumen with operational expertise to drive business performance and deliver exceptional service.
Responsibilities
- Recruit, develop and retain a high-performing team to meet business needs.
- Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
- Conduct regular performance evaluations, provide feedback, and create development plans.
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences.
- Maintain expertise by staying current on products and training.
- Ensure exceptional customer experience by leading a customer-focused culture.
- Address customer concerns and resolve issues in a timely manner.
- Develop and implement strategies to exceed sales and financial goals.
- Monitor and analyze key performance metrics daily to optimize store performance.
- Consistently meet or exceed culinary and retail goals.
- Oversee daily store operations, ensuring compliance with company policies.
- Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
- Ensure store safety and cleanliness, addressing maintenance needs promptly.
- Maintain the accuracy and integrity of associates’ records.
- Adhere to applicable wage and hour laws and accurately record time worked.
- Model and ensure all Sur La Table policies and SOPs are communicated and followed.
Requirements
- Must be 21 years of age or older.
- 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
- Current Food Manager Certification, or ability to acquire certification as needed.
- Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
- Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and providing exceptional customer experiences.
- Proficiency in Microsoft Office and retail management systems preferred.
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 5 hours at a time.
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse.
- Ability to have a flexible schedule, including nights, weekends, and holidays.
- Regular and predictable attendance.
Skills
- Retail management
- Culinary retail
- Sales
- Team motivation
- Operational management
- Leadership
- Communication
- Problem-solving
- Decision-making
- Customer engagement
- Merchandising
- Marketing
- Inventory management
- Microsoft Office
- Retail management systems
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3+ years of retail management experience
Education Level
- Food Manager Certification
About the Company
- Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table, along with culinary expertise and inspiration.
- With over 58 stores and the largest avocational cooking program in the US, Sur La Table aims to create happiness through cooking and sharing good food.
Equal Opportunity
- The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
- It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment.
- The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.