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About the Role

Manage and develop a team of Product Managers responsible for a portfolio of strategic immediate payment solutions including Instant Payments (Real Time Payments and FedNow), Intelligent Payment Routing, ePayments, Direct-to-Debit Card Payments and Zelle Disbursements. Define and execute the immediate payments product strategy and multi-year roadmap, driving product strategy, client adoption, usage, and financial outcomes.

Responsibilities

Develops and maintains the product strategy plan for the Immediate Payments product line, including competitive position, growth strategies, financial and performance metrics, and product roadmap, aligning with key partners.
Champions product improvements, including appropriate business justification and prioritization, and collaborates with product development and operations to define scope and requirements for new initiatives.
Manages product financials, including budgeting and forecasting of revenue growth and direct expenses, providing periodic financial updates and insights.
Partners closely with Operations, Sales, Servicing, Implementation, Risk, and Compliance partners to ensure a positive end-to-end client experience.
Partners closely with Go-to-Market teams to develop and maintain marketing, collateral, and communication materials, educating partners on product capabilities and enhancements.
Participates in industry groups and meets with Federal Reserve representatives to ensure active engagement in industry discussions and changes.
Actively contributes thought leadership to clients and prospects through articles, conferences, and other forums.
Engages bi-directionally with various standards forums as required to influence positive industry change.
Collaborates with other PNC lines of business on enterprise immediate payments initiatives.
Responsible for the end-to-end business and financial results for multiple product sets, utilizing technology, operations, and data analytics to offer customers a differentiated product experience.
Uses knowledge of emerging technologies to deliver product to customers through all applicable channels.
Presents initiatives to gain senior management buy-in and manages progress to ensure initiatives are completed on time, within budget, and meet strategic goals.
Influences product and customer experience trends by monitoring competitors and peer organizations.
Leads teams responsible for translating concepts into new or improved products, product lines, or experiences.
Recognizes, anticipates, and resolves complex operational and process problems.
Evaluates potential product or experience development projects for feasibility and value.
Ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery, and other internal service partners.
Participates in client-facing and external stakeholder activities throughout the product or experience lifecycle.
Adheres to company-defined risk appetite as part of the first line of defense.
Serves as point of review and sign off for risk management, compliance, and audit requirements.
Manages, motivates, and develops one or multiple product lines and managers, including the performance evaluation process.
Identifies talent gaps in the team and staffs appropriately.
Cultivates diverse teams and inclusive workplaces.
Role models values with transparency and courage.
Takes action to drive change and innovation.
Takes personal ownership to deliver results and empowers and trusts others in decision making.
Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

Extensive Immediate Payments product management experience including instant payments, intelligent payment routing, B2C payee choice solutions, direct-to-debit card and Zelle disbursements.
Knowledge of other non-U.S. domestic wire systems helpful.
Proven ability to partner effectively with product development, operations, sales, and other stakeholders.
Ability to define, prioritize, and execute product work across multiple platforms and initiatives.
Strong communication and influence skills with the ability to drive alignment across business and development/technology stakeholders.
Experience operating and presenting at a strategic level while maintaining accountability for execution.
Ability to thrive in a fast-paced environment.
Experience presenting at industry conferences and with senior-level corporate decision makers.
University/college degree required.
8+ years of industry experience.
At least 5 years of prior management experience required.
Comparable combination of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree.

Skills

Immediate Payments product management
Instant payments
Intelligent payment routing
B2C payee choice solutions
Direct-to-debit card payments
Zelle disbursements
Product strategy
Product roadmap development
Client adoption and usage
Financial outcomes
Product lifecycle management
Product development
Operations
Servicing
Implementation
Risk management
Sales enablement
Business justification
Prioritization
Budgeting
Forecasting
Marketing
Collateral development
Communication materials
Industry engagement
Thought leadership
Standards forum engagement
Cross-line of business collaboration
Emerging technologies
Data analytics
Customer experience
Senior management presentations
Competitive analysis
Process problem resolution
Feasibility evaluation
Stakeholder management
Risk appetite adherence
Team management
Talent development
Inclusive workplace cultivation
Change management
Results achievement
Business Objectives
Customer Solutions
Marketing
Product Development
Product Management
Sales
Design Thinking
Innovation
Managing Multiple Priorities
Problem Solving
Product Development Strategy
Solutions Development

Location

Pittsburgh, PA
New York, NY
Chicago, IL
Charlotte, NC
Dallas, TX
Phoenix, AZ

Work Type

In-office

Experience Level

Senior Manager
8+ years of industry experience
5+ years of prior management experience

Education Level

Bachelors
Masters degree or PhD desirable
Higher level education desirable

Salary/Compensations

$123,200.00 – $274,560.00

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level and years of service

About the Company

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused, Managing Risk.
PNC also has fundamental expectations of our people managers: Include Intentionally, Live the Values, Enable Change, Achieve Results, Develop the Best.

Equal Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents: Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.