Lead Product Designer at Rakuten Rewards | CA | Rezi

Lead Product Designer at Rakuten Rewards

Lead Product Designer

Rakuten Rewards · CA

Yesterday

Lead Product Designer

Rakuten Rewards · CA

2 days ago
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About the Role

We are seeking a Lead Product Designer to join the Vertical Squad, focusing on expanding product experiences for earning Cash Back beyond the core online shopping flow. This role involves setting the design direction for gift card redemption, dining, and in-store shopping experiences, translating complexity into simple and rewarding member interactions.

Responsibilities

  • Own end-to-end design for product areas, from problem framing to shipped product.
  • Set the design direction and influence squad priorities.
  • Develop and communicate a design vision for product areas.
  • Frame and scope work before applying UI, asking the right questions to identify problems.
  • Design with awareness of how vertical surfaces connect to the core shopping experience.
  • Partner with researchers or drive research to validate direction and identify friction.
  • Collaborate with PM and engineering partners to define what is built, why, and how.
  • Navigate stakeholder dynamics and communicate design decisions confidently.
  • Contribute to the broader design team's culture through critiques and sharing learnings.
  • Leverage AI tools in the design process for research synthesis, prototyping, and ideation.

Requirements

  • 6+ years of professional design experience with significant experience working with complex systems.
  • Portfolio demonstrating end-to-end product design with clear evidence of process, decision-making, and measurable outcomes.
  • Proficiency with design and prototyping tools, e.g., Figma, Claude Code.
  • A strong sense of visual and interaction design, with a track record of raising the bar.
  • Experience working in e-commerce, marketplaces, or consumer-scale products.
  • Active use of AI tools as part of a design workflow, ideally including AI coding tools for rapid prototyping.
  • Track record of influencing design quality and culture beyond your immediate squad.

Skills

  • Product Design
  • Visual Design
  • Interaction Design
  • Systems Thinking
  • Research and Validation
  • Cross-Functional Collaboration
  • AI-Assisted Workflows
  • Figma
  • Claude Code

Location

  • San Mateo, California

Work Type

  • Full-time

Experience Level

  • Lead
  • 6+ years of professional design experience

Education Level

  • Bachelor’s or Master’s degree (or equivalent) in design, Human-Computer Interaction (HCI), Industrial Design, Computer Science, or related field

Salary/Compensations

  • Compensation (base salary + discretionary bonus) within the range shown below.

Benefits

  • Stock options
  • Health insurance
  • Vision insurance
  • Dental insurance
  • RRSP matching
  • Personal Time Off (PTO)
  • Volunteer Time Off (VTO)

About the Company

  • Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society.
  • Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment.
  • Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands.
  • Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining.
  • Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind.

Equal Opportunity

  • Rakuten is an equal opportunity employer.
  • Accessibility accommodations for candidates with disabilities participating in the selection process are available on request.
  • Any information received related to accommodation needs of applicants will be addressed confidentially.