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About the Role

This role leads the transformation of Coates' global manufacturing and quality operations, driving strategic, cross-cultural change to scale nearshored manufacturing, lift supplier performance, and rewire quality and compliance operations. The successful candidate will build and lead a high-performing global team, reshape operating models, and act as a change agent to make manufacturing and quality a driver of competitive advantage.

Responsibilities

Lead the strategic redesign of Coates' global contract manufacturing network, including site selection, capacity planning, and production transfers.
Drive a step-change in manufacturing and quality maturity across the Global segment.
Build, lead, and develop a high-performing global manufacturing and quality organisation.
Act as a change leader across the business, building buy-in and alignment across Product, Engineering, Supply Chain, Finance, Legal, and Commercial teams.
Own manufacturing engineering and strategy, including site selection, transfer projects, capacity planning, and operational risk management.
Build strong global supplier and manufacturing partner relationships that drive reliability, agility, and continuous improvement.
Provide strategic leadership in scaling operations to support business growth.
Introduce and evolve a Global Quality Management System aligned to ISO and regulatory/customer standards.
Establish and monitor quality KPIs, lead CAPA processes for systemic issues, and ensure products meet applicable regulatory, environmental and safety standards.
Champion compliance initiatives, training, documentation, and certification.
Proactively identify and mitigate operational, quality, and compliance risk across the supply chain and manufacturing network.

Requirements

A proven change leader with a track record of transforming manufacturing or operations functions across multiple countries and cultures.
15+ years of senior leadership experience in global manufacturing, operations, or supply chain, ideally including complex, multi-country production transfers and supplier network transformation.
Engineering, Manufacturing, or Quality degree (Master's or equivalent leadership experience preferred).
Credible working knowledge of lean manufacturing, Six Sigma, and international product compliance frameworks.
Excellent leadership, cross-cultural communication and stakeholder influence skills.
Experience building and developing high-performing teams.
Comfortable operating with ERP systems (PtP, Demand-to-Build, QTC) and standard collaboration tools (SharePoint, Teams, CAD).

Skills

Lean manufacturing
Six Sigma
International product compliance frameworks
ERP systems (PtP, Demand-to-Build, QTC)
Collaboration tools (SharePoint, Teams, CAD)

Location

Global

Work Type

Full-time

Experience Level

15+ years of senior leadership experience

Education Level

Engineering, Manufacturing, or Quality degree (Master's or equivalent leadership experience preferred)

Benefits

Annual market competitive bonus program
Thrive Program (suite of flexible work options)
Dedicated time to prioritize health and wellbeing (virtual Yoga or meditation sessions)
Global Wellness paid day off
Give Back Day

About the Company

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers.
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions.
We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.
We are industry leaders who have won awards and set records.
We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working.
Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity.
We skip the red tape and aim to always stay nimble.
We encourage ideas and perspectives because we know the more we have, the better we are.
We work hard but have fun along the way.
We push the boundaries but keep it real and authentic.
We believe in the values that got us here are the ones that will continue to lead us forward.
We are excited by what we’ve accomplished, but know the best is yet to come.

Equal Opportunity

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).