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About the Role
Ensure a first-class social media experience for the people of NSW by producing engaging content, strategizing and deploying paid activities, and supporting customers with inquiries, requests, and comments on social media.
Responsibilities
- Support the development of consistent and effective social media communication across cluster channels.
- Support channel management and organic activities.
- Monitor and report on metrics to continuously improve social media performance.
- Provide strategic oversight of channels and campaigns.
- Facilitate moderation and amplification to exceed social objectives and create an exceptional customer experience.
- Assist in managing paid social media campaigns, including tracking expenses, building audiences, optimizing performance, and producing content.
- Support engagement in social media discussion, and delegate or respond to audience requests/enquiries to create a two-way dialogue with the community.
- Build strong stakeholder relationships to promote social media literacy across the cluster.
Requirements
- Demonstrated expertise as an in-house or agency Social Media Operator or similar.
- Strong stakeholder and relationship management skills.
- Proven ability to work across multiple tasks.
- Desire to build healthy partnerships.
- Proven track record of developing and implementing successful social media activities.
- Experience in the delivery of reports.
- Proficiency with common social networks and their content studios and ads managers.
- Experience using CRM social media tools.
- Marketing experience is desired.
Skills
- Social media content creation
- Social media strategy
- Paid social media advertising
- Customer support on social media
- Stakeholder management
- Relationship management
- Reporting
- Social network proficiency
- CRM social media tools
- Marketing
Location
- Haymarket, Sydney
Work Type
- Temporary
- Full-time
- Hybrid
Experience Level
- Clerk 7/8
Salary/Compensations
- $116,981 – $129,492 + superannuation and leave loading
About the Company
- The Department of Customer Service (DCS) is a central government agency established after the March 2019 election, comprising agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government.
- DCS is committed to championing the interests and perspectives of NSW citizens to provide better customer service outcomes.
- DCS is committed to building a culture of highly engaged and talented people, working collaboratively in an influential culture that facilitates career mobility and diversity.
- The DCS Cluster Social Media Team is responsible for channel strategies, content publications, paid activities, and customer care of several social media assets owned by DCS agencies.
- A career at DCS offers the opportunity to help improve government services and be part of reform that benefits people across NSW, focusing on excellent customer service, digital transformation, and regulatory reform.
Equal Opportunity
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
- We provide adjustments to the recruitment process for candidates, including individuals with disability.