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About the Role
This is a talent pool position for future Account Management/Client Services roles. We create emotive yet conversion-focused ideas, products, and campaigns at scale and speed, specializing in hyper-personalized digital communications for clients like eBay and Walmart.
Responsibilities
- Manage, draft, and review client briefs.
- Ensure client deadlines are met across multiple campaigns and liaise with the Account Director on team capacity.
- Liaise with clients, clarifying questions, managing expectations, and proactively communicating status, updates, or agency recommendations.
- Clearly and effectively distill and transfer client feedback to designers and copywriters.
- Prioritize workloads for the team and escalate when needed.
- Maintain a full understanding of clients' business, strategies, objectives, brand, audiences, and challenges, advising on the best communications solution.
- Build excellent working relationships with key clients through regular meetings, video conference calls, planning sessions, briefing meetings, and evaluation reviews.
- Ensure success criteria are met and projects are delivered to time and to budget.
- Work with the team to determine and test creatives across client-owned channels.
Requirements
- Agency experience is a plus.
- Experience delivering a broad range of multi-channel marketing communications including digital and direct, with email and banner experience.
- Extremely organized, with the ability to manage multiple projects simultaneously.
- Ability to think strategically.
- Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities.
- Highly motivated to learn, grow, and improve.
- Personable, approachable demeanor and motivating team player.
- Moderate understanding of production and interactive processes.
- Excellent oral and written communication skills.
- Ability to manage and develop client and supplier relationships.
- Basic understanding of financials to effectively manage budgets.
Skills
- Digital communications
- Client relationship management
- Campaign delivery
- Creative brief management
- Workload prioritization
- Strategic thinking
- Multi-channel marketing
- Production processes
- Interactive processes
- Financial management
Location
- Toronto
Work Type
- Hybrid
Experience Level
- Entry-level to seasoned Account Manager with mentoring/management experience
Benefits
- 15 days Paid PTO
- 10 Public Holidays + Birthday off
- Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance)
- Learning & growth certifications/certifications
- Enhanced Family Leave (after 1 year)
- Buddy Program
- Office perks in Toronto office (biweekly breakfasts and lunches, snacks, team events)
- Opportunity for training and development
About the Company
- DEPT® is a new model of agency with a deep skillset in tech and marketing, born digital and always looking forward.
- DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- DEPT® has people across 30+ countries, offering global opportunities and benefits.
- DEPT® is committed to making a positive impact on the planet and has been Climate Neutral and B Corporation certified since 2021.
Equal Opportunity
- DEPT® is committed to creating an inclusive workplace where everyone has an equal opportunity to thrive.
- We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
- We encourage applications even if you don't meet every qualification.
- We believe in giving everyone a fair chance to shine.
- We encourage you to reach out to discuss any reasonable adjustments needed for the recruitment process and your time with us.