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About the Role
Peregrine is seeking a Customer Advocate to manage all customer relationships throughout the contract. You will serve as the primary liaison between customers and our internal team, conveying customer needs to engineers and assisting customers with platform updates, workflows, and features. This role is crucial for customer retention and growth, requiring an empathetic listener, a creative problem-solver, and a proactive individual.
Responsibilities
- Own all customer relationships throughout the contract.
- Serve as the primary interface between customers and the Peregrine team.
- Represent the voice of the customer to engineers.
- Support customers with new updates, workflows, and features to the platform.
- Interpret multiple and complex data sources to ensure users are working optimally with the platform.
- Conduct dashboards, metrics, and onsite visits to build deep relationships with agency stakeholders.
- Ensure full user adoption and foster long-term relationships.
- Solve customer problems empathetically and unlock new value.
- Work through internal roadblocks creatively to ensure agency success.
- Partner with other teams to develop case studies and success stories.
- Act as an active and empathetic listener.
- Be a creative value-panhandler.
- Be a proactive problem solver.
Requirements
- 3-5 years of direct experience supporting customers to adopt technical software solutions.
- Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, not required.
- Significant experience in the enterprise software space, startup experience also a plus.
- Ability to listen to synthesize user feedback and be the first line of support throughout the contract.
- Successful track record of zero churn and positive net revenue retention.
- Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience.
- Ability to travel ~60% of the time.
- Place a high value on maintaining positive customer relationships.
- Care about customer needs and providing the best solution empathetically.
- Energized when working directly with customers and crave a role at the intersection of user engagement and product adoption.
- Passion for uncovering and addressing roadblocks so every user is always satisfied.
- Creative & adept critical thinking skills to problem-solve barriers at customer agencies.
- Incredible attention to detail, highly organized, and can manage multiple projects at once.
- Curious and humble mindset to collaboratively solving difficult customer challenges with other team members.
Skills
- AI-enabled platform
- Data interpretation
- Relationship building
- Customer support
- Technical software adoption
- Enterprise software
- User feedback synthesis
- Communication (technical and non-technical)
- Critical thinking
- Problem-solving
- Organization
- Project management
Location
- San Francisco, Sonoma, and Solano Counties
Work Type
- Field-based
- Onsite with customers 50-60% of the time
Experience Level
- 3-5 years
Salary/Compensations
- $110,000—$130,000 USD
Benefits
- Equity (if applicable)
- Bonus (if applicable)
About the Company
- Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy.
- Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint.
- Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people.
- We are expanding into the enterprise and internationally.
Equal Opportunity
- Peregrine Technologies is committed to creating an inclusive environment for all employees.
- We celebrate diversity and are a proud equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.