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About the Role
This role is based at our jerky factory in Crowborough, focusing on day-to-day online customer service and acting as a facilities assistant. You will handle customer inquiries, manage goods in/out, maintain the facility, and support the Production and Logistics Managers, ensuring excellent written and verbal communication.
Responsibilities
- Handle customer emails and online inquiries with speed, accuracy, and genuine care.
- Resolve customer order, delivery, product, and returns questions effectively.
- Write clear, precise, and well-judged emails, avoiding sloppy English and generic replies.
- Assist with inbound deliveries and outbound orders, including checking, recording, and preparing goods.
- Help maintain the facility's tidiness, perform basic upkeep, and ensure the site is safe and organized.
- Support the Production Manager and Logistics Manager with practical tasks and administrative duties.
- Represent the brand by clearly communicating quality issues or product status.
- Adapt to tasks across customer service, warehouse, and factory operations throughout the day.
Requirements
- Exceptional written English, including strong grammar, spelling, tone, and structure.
- Calm, clear, and direct communication skills with customers and colleagues.
- A customer-focused mindset with a problem-solving approach.
- Ability to work onsite at the Crowborough factory and be comfortable in a production environment.
- Willingness to assist with physical tasks, including standing, lifting, and practical work.
- Strong organizational skills to manage inbox and site tasks simultaneously.
- A proactive team player attitude, supporting management without constant direction.
- Willingness to undergo training on company systems, products, and food safety regulations.
- Applications must include a covering letter with a short writing sample.
Skills
- Customer Service
- Written Communication
- Email Management
- Problem Solving
- Goods In/Out Processing
- Facility Maintenance
- Logistics Support
- Teamwork
- Adaptability
- Order Systems
- Spreadsheets
Location
- Crowborough
Work Type
- Onsite
- Full-time
Experience Level
- Entry Level
- Mid Level
Salary/Compensations
- 30,000 - 34,000 GBP starting salary
- Performance related bonus
- Overtime compensation
Benefits
- Opportunity to grow with the company
- On-the-job training
- Potential for professional development
- Dynamic small-team environment
- Contributions valued and recognized
- Satisfaction of working with a traditional craftsmanship company
- Additional compensation for additional languages
About the Company
- Mason's Meats makes premium beef jerky and meat snacks using only two ingredients: premium British and Irish grass-fed beef and sea salt.
- The company focuses on real food without chemicals, fillers, or artificial ingredients.
- They pride themselves on traditional craftsmanship.