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About the Role

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving, click here [https://vimeo.com/1116251291]!

Responsibilities

• Process credentials and title work, examining documents and applications for accuracy, validity, and security according to ADOT and MVD rules, statutes, policies, and procedures.
• Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history.
• Perform data entry and review.
• Administer testing, including operator knowledge and skills testing.
• Conduct level 1 vehicle inspections, including VIN validation.
• Capture customer photos, signatures, and application information for credential eligibility/issuance.
• Determine, collect, and evaluate fees, using general accounting procedures to balance accounts.
• Secure and protect all personal identity information (PII) and inventory.
• Participate in process improvement activities, identifying potential gaps and recommending solutions to increase efficiencies, reduce costs, and improve customer service.

Requirements

• Must possess and maintain a valid driver's license.
• Background check and fingerprinting are required.
• Must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.
• An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Skills

• Verbal and written communication with a customer-centric focus.
• Typing or using a keyboard at a rate capable of keeping pace with expected productivity.
• Ability to adapt to and embrace a changing environment and processes.
• Ability to stand or sit for long periods and work outside when necessary.
• Ability to excel in an office environment.
• Ability to operate a PC/computer.
• Ability to operate proprietary MVD software and other office equipment.

Location

• MOTOR VEHICLE ADMINISTRATION
• 2407 E. NAVAJO BLVD
• HOLBROOK, AZ 86025

Work Type

• Full-time

Experience Level

• Entry level (CSR 1)
• One year previous MVD experience in title & registration and/or driver's licenses OR upon successful completion of training and adherence to performance standards (typically within 6 months) (CSR 3)

Salary/Compensations

• $16.0424 - $18.0807

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

About the Company

• DEPT OF TRANSPORTATION
• The Arizona Department of Administration offers a comprehensive benefits package.
• Mandatory participation in the Arizona Retirement System (ASRS) is required.

Equal Opportunity

• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
• Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3.
• ADOT is an Equal Employment Opportunity Employer.