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About the Role

Join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS. As a Technical Account Manager (TAM), you will be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. You will help craft and execute strategies to drive customer adoption and use of AWS services, provide advocacy and strategic technical guidance, and proactively keep customer AWS environments operationally healthy.

Responsibilities

Help craft and execute strategies to drive customer adoption and use of AWS services.
Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
Proactively keep customer AWS environments operationally healthy.
Understand customer business/operational needs and technical challenges to help them achieve the greatest value from AWS.
Work safely and cooperatively with other employees, supervisors, and staff.
Adhere to standards of excellence despite stressful conditions.
Communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service.
Follow all federal, state, and local laws and Company policies.

Requirements

5+ years of design/implementation/operations/consulting with distributed applications experience.
5+ years of technical engineering experience.
Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions.
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges.

Skills

Technical acumen
Customer-facing skills
Ability to represent AWS within a customer’s environment
Drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

Location

USA, CA, San Francisco
USA, TX, Austin
USA, WA, Seattle

Work Type

Full-time
Travel 10% or more as needed

Experience Level

Senior

Salary/Compensations

San Francisco: $176,600.00 - $239,000.00 USD annually
Austin: $153,600.00 - $207,800.00 USD annually
Seattle: $153,600.00 - $207,800.00 USD annually

Benefits

Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

About the Company

AWS values diverse experiences.
AWS values curiosity and connection.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.