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About the Role
The Strategic Account Director is a high-level commercial leader responsible for the stewardship of WEX’s most critical Tier-1 assets. This role is dual-faceted: managing a concentrated portfolio of top marquee clients, while simultaneously acting as a strategic advisor to the EMEA General Manager on regional growth strategy. The Director is expected to be a "force multiplier," mentoring the wider portfolio team, leading cross-functional process improvements, and bridging the gap between New Sales, Product, and long-term Account Management.
Responsibilities
- Partner directly with the EMEA General Manager to define and execute the overall regional growth roadmap.
- Facilitate internal Quarterly Business Reviews (QBRs) and represent the account management team in high-level discussions with senior global leadership.
- Collaborate with the Head of Sales to develop and refine the handover framework, ensuring a seamless transition from "New Business" to "Existing Portfolio" status.
- Lead specific "Pillars of Activity" to improve organizational efficiency (e.g., acting as the primary commercial lead for Credit or Legal to streamline ways of working).
- Responsible for the health and growth of 20-30% of the regional NR; managing spend volumes of $2.5B+.
- Develop multi-year strategic plans that leverage WEX’s payment technology to solve client-specific pain points and achieve their long-term corporate goals.
- Map the client’s end-to-end payment flows to uncover integration opportunities and areas where WEX can add operational value.
- Quantify the tangible ROI of WEX’s platform, moving the conversation from price-based features to value-based outcomes.
- Navigate dense stakeholder maps to build "Trusted Partner" status with the C-suite and key decision-makers.
- Act as a formal leader and mentor for the wider Portfolio team, elevating the performance and strategic thinking of junior and mid-level managers.
- Drive elite retention rates and a positive NPS trajectory by proactively identifying and neutralizing churn risks.
Requirements
- Proven track record in Strategic Account Management, Commercial Leadership, or Fintech Strategy.
- Ability to quantify opportunities and navigate internal approval processes for product/resource investment.
- Proven ability to influence support functions (Legal, Credit, Risk) to improve commercial velocity.
- Experience in coaching high-performing sales or account management professionals.
- Exceptional presentation skills, capable of commanding a room of senior executives or internal global leaders.
Skills
- English fluency
- Spanish fluency
Location
- London
Work Type
- Hybrid
- Permanent
- Full-time
Experience Level
- Senior
Education Level
- Relevant tertiary qualifications (MBA or Finance/Commerce degree preferred)
Salary/Compensations
- £100000-£120000
- Commission
Benefits
- Industry leading pension scheme
- Private Medical
- 25 days holiday plus Bank Holidays – with the opportunity to purchase additional holidays
- Life assurance
- Income protection
- Gym Flex membership
- Discounts & perks platform
- Employee wellbeing
About the Company
- WEX is a leading financial technology solutions provider.
Equal Opportunity
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/ belief, sexual orientation, or age.