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About the Role

CreatorIQ's Strategic Services organization delivers scoped, professional-services engagements across specialized functions. This role owns the coordination of these engagements, from scoping and positioning during the sales cycle to managing operational execution post-sale. You will partner with global counterparts to ensure consistent delivery standards and cross-functional handoffs worldwide. This position empowers senior specialists and functional leads by centralizing scope-building, billability, and team activation.

Responsibilities

Serve as the primary owner of scope-building for Strategic Services engagements, translating sales needs into clearly defined scopes of work.
Own billable coding, utilization, and allocation tracking across all Strategic Services functions for real-time margin analysis.
Map scopes to required functions and activate teams to ensure comprehensive engagement delivery.
Own explicit handoff points and expectations across intersecting functions for defined processes.
Build and maintain a catalog of repeatable, well-scoped Strategic Services offerings for Sales and CS.
Assess team bandwidth before scopes are sold to ensure deliverability and flag contractor needs.
Partner with Finance/RevOps to drive consistent time-tracking and billable-hour logging.
Partner with Account Executives, Customer Success Managers, and Strategic Services leaders to run discovery with prospects and customers.
Translate customer needs into clearly scoped, custom professional services proposals.
Own the technical and strategic content of proposals, scopes of work (SOWs), and RFP/RFI responses.
Act as the subject-matter expert and presenter in new-business pitches, RFP processes, and renewal/expansion conversations.
Partner with functional leads, Sales, Customer Success, Product, and Marketing to evolve scopes, staffing, and service offerings.
Stay current on creator/influencer marketing trends and best practices to serve as a go-to scope expert.

Requirements

6+ years of hands-on creator/influencer marketing experience (strategist, account lead, director at an agency, or operator/practitioner at a brand).
Proven experience scoping and/or selling in an enterprise SaaS or agency environment.
Operational fluency with billability, utilization, and resource allocation.
Strong ability to translate creator marketing strategy and program needs into clearly scoped, sellable, and deliverable professional services offerings.
Comfort working across a multi-function services organization and coordinating team involvement.
Track record pitching or presenting professional/managed services directly to prospects.
Experience building or improving a services catalog, playbook, or standardized offering set.
Excellent presentation, storytelling, and interpersonal skills.
Experience with CRM and sales tools (e.g., Salesforce, HubSpot), time-tracking/billability systems, and proposal/SOW development.
Strong cross-functional collaboration skills, with experience partnering across Sales, Customer Success, and Delivery/Services teams.
Bachelor's degree or equivalent experience.

Skills

Creator/influencer marketing
SaaS
Agency operations
Billability tracking
Utilization tracking
Resource allocation
Scope building
Professional services
Sales support
Proposal development
SOW development
RFP/RFI response
Presentation skills
Storytelling
Interpersonal skills
CRM
Salesforce
HubSpot
Time-tracking systems
Cross-functional collaboration

Location

U.S.

Work Type

Hybrid

Experience Level

Director
6+ years

Education Level

Bachelor's degree or equivalent experience

Benefits

15 days vacation
Floating and set holidays
Wellness allowance
Paid parental leave
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401k plan
Work from home stipend
Surprise meal stipends

About the Company

CreatorIQ is the operating system for creator-led growth, trusted by over 1,300 global brands and agencies.
Mission: To make businesses more human, and humans more impactful.
Values: Be intentional, pursue excellence every day, embrace the journey together, and be a good human.
Recognized as a best company to work for by BuiltIn LA and NY.
Named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years.
Recognized as a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises (2025).
Named a Leader by The Forrester New Wave™: Influencer Marketing Solutions.
Consistently recognized by G2 as a Leader.
Rated 5 stars on Influencer MarketingHub.
CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem.
Features industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more.
Empowers brands and agencies to harness the creator economy as a strategic growth engine.
Global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw.

Equal Opportunity

CreatorIQ is committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique.
By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth.
Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.