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About the Role
Plaid's Consumer team owns all of Plaid’s consumer facing surfaces, including Link, Plaid’s flagship product, and is building out Plaid’s first B2C product. Both areas are top business priorities.
Responsibilities
- Own everything related to the consumer identity on Plaid, including user authentication (UX and risk models).
- Launch a surface for users to manage their connections and permissioning with various applications.
- Lead company-wide workstreams around establishing a first party relationship with consumers.
- Develop a roadmap for creating a deeper and richer network of consumer profiles on Plaid.
- Define the roadmap for sign up for quarterly / half year goals and partner with cross-functional teams to achieve them.
- Drive prioritization and execution, including build, measure, and iterate.
- Identify opportunities through consumer feedback and by staying close to data and dashboards.
- Partner with cross-functional teams (design, research, data science, ML, legal, and compliance) to achieve objectives.
Requirements
- 5+ years of building product at consumer-facing companies.
- Experience evolving a company’s user authentication stack from simple to complex, with knowledge of key product decisions and tradeoffs.
- Proven track record of launching changes that have driven meaningful outcomes at B2C companies.
- Significant experience with growth-adjacent work, involving UX and ML changes.
- Successfully led workstreams that involved aligning large groups of stakeholders.
- Thrive in a culture of high ownership, velocity, and throughput, and speak your mind regardless of level.
- Track record of scrappily developing clear perspectives in areas of ambiguity.
- Strong opinion on both UX and data.
Skills
- User authentication
- UX
- Risk models
- Consumer identity management
- Product roadmap definition
- Prioritization
- Execution
- Data analysis
- Cross-functional collaboration
- Growth strategies
- Machine Learning (ML)
Location
- San Francisco
- New York
- Seattle
- Washington D.C.
- Raleigh
- London
- Amsterdam
Work Type
- Full-time
Experience Level
- 5+ years
Benefits
- Medical
- Dental
- Vision
- 401(k)
About the Company
- Plaid believes that the way people interact with their finances will drastically improve in the next few years and is dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products.
- Plaid powers the tools millions of people rely on to live a healthier financial life.
- Plaid works with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
- Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe.
- Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
- Our mission at Plaid is to unlock financial freedom for everyone.
- To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable.
- We recognize that strong qualifications can come from both prior work experiences and lived experiences.
- We encourage you to apply to a role even if your experience doesn't fully match the job description.
- We are always looking for team members that will bring something unique to Plaid!
Equal Opportunity
- Plaid is proud to be an equal opportunity employer and values diversity at our company.
- We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics.
- We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.
- Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
- If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.