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About the Role
The Senior Events Operations Associate plays a critical role in the planning, execution, and continuous improvement of Enterprise’s events portfolio, including in-person, hybrid, and virtual engagements. This role will be responsible for event operations, vendor partnerships, and administrative processes while driving high-quality, high-impact experiences that support organizational priorities and revenue goals. This position also leads the strategy, planning, staff training, and facilitation of Enterprise’s webinar program, ensuring consistency, engagement, and alignment with broader marketing and development objectives. The Senior Events Operations Associate collaborates cross-functionally with internal stakeholders and vendors to ensure seamless execution of events that enhance Enterprise’s brand and mission.
Responsibilities
- Plan and execute a portfolio of events.
- Partner with internal stakeholders to clarify event goals, audience strategy, and success metrics.
- Execute end-to-end event logistics, ensuring seamless execution, high attendee satisfaction, and alignment with Enterprise standards.
- Identify opportunities to improve processes, scale operations, and enhance event effectiveness.
- Provide customer service to event support staff, vendors, and cross-functional partners.
- Own and manage Enterprise’s webinar program, including planning, scheduling, and execution.
- Collaborate with Marketing, Communication and other internal teams to align webinar topics with strategic priorities and campaigns.
- Facilitate webinars, including, when necessary, moderating sessions, managing speakers, and ensuring a high-quality attendee experience.
- Utilize webinar technology platforms (e.g., Cvent, Zoom, etc.), including setup, registration, reporting, and troubleshooting.
- Analyze webinar performance metrics and recommend improvements to increase engagement and reach.
- Provide ongoing training for staff throughout the organization on webinar presentations and facilitation.
- Participate in vendor sourcing, negotiation, and contract management processes.
- Adhere to event budgets, ensuring financial accountability and alignment with approved plans.
- Track expenses and revenue, identify opportunities for cost efficiencies, and revenue optimization.
- Ensure timely and accurate processing of invoices and proper documentation for compliance and risk mitigation.
- Assist with attendee management processes, including invitations, registration, communications, and on-site or virtual engagement.
- Build strong relationships with internal stakeholders, markets, and external partners.
- Drive positive attendee experiences and support the achievement of event objectives, including revenue goals where applicable.
- Ensure effective systems and processes for tracking event materials, inventories, and requests.
- Leverage Cvent (or similar platforms) to manage webinars, event planning, execution, and reporting.
- Maintain accurate, organized data and documentation across events.
- Contribute to a collaborative team environment, supporting team priorities and mentoring junior staff as appropriate.
Requirements
- Minimum of 3 years of experience managing events of varying sizes, types, and complexity.
- Demonstrated experience leading event planning efforts and managing multiple priorities simultaneously.
- Experience planning and facilitating webinars or virtual events.
- Strong project management, organizational, and problem-solving skills.
- Proven ability to build and maintain relationships with internal and external stakeholders.
- Financial acumen with experience managing event budgets and vendor contracts.
- Self-directed, highly motivated, and solutions-oriented team player.
- Experience with event management platforms, preferably Cvent.
- Willingness to travel as needed and work occasional evenings and weekends.
Skills
- Event planning
- Event execution
- Event logistics
- Vendor management
- Administrative processes
- Webinar program management
- Webinar facilitation
- Project management
- Organizational skills
- Problem-solving skills
- Relationship building
- Budget management
- Vendor contract management
- Cvent
- Zoom
Experience Level
- Senior
Salary/Compensations
- $68,000 - $78,000
Benefits
- Annual performance bonuses
- Generous paid leave programs
- Dental care plans
- Health care plans
- Vision care plans
- Family-building benefits (adoption and surrogacy support)
- Flexible work arrangements
- Health advocacy
- Employee Assistance Program (EAP)
- Mental health benefits
- Financial education
- Wellness programs
- 401(k) plan with employer matching contributions
- Learning and development opportunities
- Tuition reimbursement for job-related courses and certifications
About the Company
- Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one.
- We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves.
- Since 1982, we have invested $92.0 billion and created 1.1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging.
- At Enterprise, you’ll be part of a diverse, committed team making a difference every day.
- You will collaborate with some of the smartest minds and biggest hearts in our field.
- You’ll be empowered to drive systems change and take bold steps to advance racial equity.
- And you will find a career home where you’re valued and supported in your growth journey.
- Enterprise offers career opportunities in our offices across the country with an exceptional benefits package.