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About the Role
Five Below is seeking a dedicated individual to ensure crew members provide exceptional customer service and drive sales through personal customer interaction. This role involves training the team on customer service best practices and leading front-end operations to achieve sales and merchandising goals.
Responsibilities
- Ensure all crew members provide excellent customer service through personal interaction.
- Train crew on the B.E.S.T. customer service experience for fast and friendly checkouts.
- Lead assigned store to achieve and maintain customer service score goals.
- Manage front-end operations, including merchandising (candy, soda, snacks) and equipment.
- Oversee opening and closing procedures, store cleanliness, and recovery.
- Perform store manager duties in their absence.
- Partner with the store manager to recruit, train, coach, develop, and supervise crew members.
- Review and act upon corporate communications.
- Collaborate with store leadership on merchandising and World Recovery.
- Perform store maintenance tasks, including garbage removal, cleaning, and stock room organization.
- Additional responsibilities may be assigned by the Store Manager based on store needs.
Requirements
- High School Graduate or equivalent.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
- Must be at least 18 years old.
- Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts and travel.
Skills
- Customer service
- Merchandising
- Training
- Leadership
- Communication
- Multi-tasking
- Creative thinking
- Composure under pressure
Location
- Onsite
Work Type
- Hourly
- Full-time
Experience Level
- 2 years management experience
Education Level
- High School Graduate or equivalent
- College experience preferred
Salary/Compensations
- $15.00 per hour
Benefits
- Health coverage
- Financial wellness
- Personal wellness
About the Company
- Five Below is a retail company focused on providing an amazing experience with unlimited possibilities at low prices.
- The company culture emphasizes fun, passion, and creating a WOWplace.
- Five Below has over 20,000 associates.
Equal Opportunity
- Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
- Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities.