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About the Role

As our Workplace Services Coordinator + Mailroom Services Hybrid, you'll become the heartbeat of our client's workplace—creating exceptional environments where people thrive. Joining this team means you will drive our JLL behaviors and values of Teamwork, Ethics and Excellence with collaboration across service lines and locations.

Responsibilities

Maintain conference rooms, common areas, and work spaces with operational rigor, including removing clutter and ensuring space readiness for optimal productivity
Address inquiries and solve problems with speed and responsiveness, ensuring client satisfaction and positive experiences
Track tickets, assign tasks, and verify completion within SLA requirements, demonstrating accountability for service excellence
Proactively identify and address issues before they impact the workplace experience
Assist with power needs and supplies for campus events within your building assignments, integrating across teams and departments
Ensure work spaces are fully stocked and ready for use with a cost conscious approach to resource management
Apply data-driven insights to identify opportunities and implement future-forward enhancements to service delivery
Process, sort, and distribute all incoming and outgoing mail, packages, and deliveries with speed and responsiveness while maintaining accurate electronic logs and records with operational rigor
Research delivery tracking information and resolve any mail or package-related issues for clients, taking accountability for complete mail service management
Maintain organized mail room operations including regular inspections and proactive inventory management of supplies
Ensure compliance with postal regulations and procedures while handling sensitive mail with appropriate care and attention to detail, reflecting operational rigor
Identify and implement process improvements to increase efficiency in mail operations using data-driven insights and cost conscious approaches
Support reception duties as needed, creating positive first impressions through exceptional customer service while managing visitor tracking and security access with speed and responsiveness

Requirements

2-3 years of administrative, facilities management, or hospitality experience
Technology proficiency with Microsoft Office or Google Workplace Suite
Strong communication skills and customer-focused mindset that facilitates integration across teams
Problem-solving abilities and attention to detail demonstrating operational rigor
Self-motivation with exceptional organizational skills and accountability for outcomes
Proactive mindset to anticipate and address workplace needs before they become issues
Understanding of Cost Conscious resource management principles
Ability to gather and apply data-driven insights to improve workplace experience
Ability to walk campus throughout the day
Capacity to lift or move objects up to 50 pounds
Valid driver's license for operating company vehicles
Knowledge of current postal codes, procedures, and regulations
Candidates must be authorized to work in the United States without sponsorship.

Skills

Microsoft Office
Google Workplace Suite
Communication skills
Customer service
Problem-solving
Attention to detail
Organizational skills
Proactive mindset
Data-driven insights
Mail processing
Inventory management
Postal regulations

Location

San Francisco, CA

Work Type

Hybrid
On-site

Experience Level

2-3 years

Salary/Compensations

57,000.00 – 64,480.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.