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About the Role
Elite Amenity Management is seeking a General Manager I for Queens to supervise daily operations, manage facility maintenance, and ensure a welcoming and professional experience for members and guests. This role involves leading and developing a team, designing programming, and acting as a liaison between various stakeholders.
Responsibilities
- Supervise daily operations, ensuring compliance with policies and regulations.
- Manage facility maintenance, repairs, and vendor coordination.
- Regularly assess and improve services and operating procedures.
- Provide a welcoming and professional experience for members, guests, and visitors.
- Address member concerns, maintain strong relationships, and resolve issues promptly.
- Conduct member engagement initiatives to ensure high satisfaction.
- Collaborate with the assistant manager to hire and supervise a professional, efficient team.
- Provide training sessions ensuring that staff are well-versed in all necessary Department of Health (DOH) regulations and materials.
- Design and aid in the implementation of activities and programming, ensuring they align with Elite's standards and community preferences.
- Act as a pivotal liaison between area supervisors, board members, and building management to ensure smooth communication and effective execution of services.
- Perform administrative duties as required, maintaining records and sharing necessary reports with leadership.
- Perform any other duties as assigned.
Requirements
- 3+ years' experience working in a supervisory or managerial role, preferably in a customer service setting.
- Proven ability in leading and motivating a team, ensuring excellence in service and operations.
- Excellent understanding of organizational effectiveness and operations management.
- Strong organizational skills with the ability to effectively communicate with all levels of the organization.
- Knowledge of Department of Health regulations.
- Ability to adapt to a fast-paced environment and to handle situations proactively with a focus on delivering high-end service and customer satisfaction.
- Ability to work flexible hours, including evenings and weekends, as necessary.
Location
- Queens
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor's degree in business management or other related area.
Salary/Compensations
- $70,000 to $80,000 annually
Benefits
- Accrued PTO and paid sick days for eligible employees.
- Competitive health insurance package.
- 401(k) with matching contribution for eligible employees.
About the Company
- Elite Amenity Management is a full-service amenity management company based in New York City.
- We specialize in providing residential and commercial properties with high-end, personalized amenities and services.
- Our team of experienced professionals provides a wide range of services, including management, wellness services, design, and much more, creating a great amenity experience for each client.
- ELITE exists to make ordinary days feel extraordinary by transforming shared spaces into sanctuaries of health, well-being, and genuine connection with dedication and passion.
Equal Opportunity
- Elite Amenity Management is an equal-opportunity employer.
- We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.