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About the Role
The Jay, Autograph Collection is San Francisco's newest luxury lifestyle hotel, seeking associates who enjoy exceeding guest expectations and delivering professional, approachable service as a "friend-in-the-know." This is an opportunity to help grow a newly renovated luxury destination and be part of an exciting time in the hotel's history.
Responsibilities
- Assist guests with arrival and departure from the hotel, providing positive guest experiences.
- Greet customers with a friendly and sincere welcome.
- Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate action.
- Provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system.
- Confirm pertinent information including number of guests and room rate.
- Promote HEI Hotels and Resorts and brand marketing programs.
- Make appropriate selection of rooms based on guest needs.
- Code electronic keys.
- Non-verbally confirm the room number and rate.
- Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Handle cash, make change, and balance an assigned house bank.
- Accept and record vouchers, traveler’s checks, and other forms of payment.
- Convert foreign currency at current posted rates.
- Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
- Input messages into the computer.
- Retrieve messages and communicate the content to the guest.
- Retrieve mail, small packages, and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction.
- Negotiate compromise in cases of dissatisfaction, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert during emergency situations and heavy hotel activity.
- Plan and implement detailed steps using experienced judgment and discretion.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Requirements
- Hotel experience preferred.
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
- Ability to stand and move throughout the front office and continuously perform essential job functions with or without reasonable accommodation.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates, customers, and patrons.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.
Skills
- Effective verbal and written communication skills.
Location
- San Francisco
Work Type
- Full-time
Salary/Compensations
- $36.10 - $36.10 Hourly
Benefits
- Comprehensive medical plan
- Free employee meal per shift
- Discounted public transportation
- All associate outings
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
- Vision insurance programs through EyeMed
- Vacation, Sick and Holiday programs
- Pet insurance through the ASPCA
- Supplemental, Spousal and Child Life insurance
- Short and Long-Term Disability plans
- 401(k) Savings Plan with matching funds
- Discounts through 'YouDecide' and Hotel Room Discount programs
About the Company
- The Jay, Autograph Collection is San Francisco's newest luxury life-style hotel, where new-age San Franciscans gather, find inspiration, and celebrate our city.
- Located in the heart of the Embarcadero and adjacent to Jackson Square, The Jay is completely renovated and is an ode to classic San Francisco, peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style.
- The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great.
- The word “Jay” in Latin means “to celebrate”.
- Our goal is to delight our guests with the element of discovery and authentic connection to the city, its neighborhoods and residents.
- We offer competitive benefits for all associates.
- An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco’s Embarcadero/Jackson Square/FiDi neighborhood.
- We have fun, work hard and laugh a lot.
Equal Opportunity
- HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
- Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.