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About the Role

The Emergency Call Handling (ECH) Field Engineer is responsible for the implementation of ECH solutions, including on-site configuration, testing, cutover, and post-cut support for Motorola's on-premise and cloud-hosted ECH solutions. This role supports the public safety sector by deploying and supporting critical technology and tools.

Responsibilities

Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
Performs site verification testing prior to cutting a site into a production environment.
Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
Ensures that installation/quality issues are resolved in a timely and efficient manner.
Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.
Participates in pre-contract oral presentations and customer negotiations as required.
Maintains subject matter expert skills in emerging cloud-native public safety technologies.

Requirements

Bachelor's Degree in Engineering, IT, Software Engineering, or Technology.
3+ plus years of deployment and integration of complex IP products and systems.
Experience with Cloud Platforms and Deployment Models (e.g., Azure, AWS, or Private Cloud environments).
Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory).
CompTIA Network+ AND Security+.
Experience with installation, administration, and troubleshooting of Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+.
Experience with installation, administration, and troubleshooting of Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016.
Experience with installation, administration, and troubleshooting of Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2.
Experience with installation, administration, and troubleshooting of Workstation Operating Systems, specifically Windows 7 & 10.
Experience with installation, administration, and troubleshooting of Linux.
Experience with installation, administration, and troubleshooting of Network Switches, preferably with Cisco IOS.
Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate.
Experience with installation, administration, and troubleshooting of Server hardware / Workstation hardware.
Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred.
Exercises judgment in the selection of methods and techniques for obtaining solutions.
Ability to apply critical thinking skills to solve problems and make decisions.
High School diploma, or G.E.D. or Associates, and Bachelor's degree.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Skills

Cloud Platforms
Cloud Deployment Models
Cloud-based application troubleshooting
Connectivity
Latency analysis
Identity management
SSO
Active Directory
Server Virtualization
VMWare ESXi
Microsoft Hyper-V
Database Servers
Microsoft SQL Server
Server Operating Systems
Windows Server
Workstation Operating Systems
Windows 7
Windows 10
Linux
Network Switches
Cisco IOS
Firewalls
Routers
Fortinet FortiGate
Server hardware
Workstation hardware
Public Safety Applications deployment and integration
Public Safety Applications operations and administration
Critical thinking

Location

Remote (US)

Work Type

Remote
Full-time

Experience Level

Experienced

Education Level

High School diploma or G.E.D. or Associates
Bachelor's Degree in Engineering, IT, Software Engineering, or Technology

Salary/Compensations

$75,000 - $85,000 USD

Benefits

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

About the Company

Motorola Solutions is a global community united by the pursuit to help keep people safer everywhere.
We build and connect technologies to help protect people, property and places.
Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Equal Opportunity

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.