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About the Role
This role leads the definition, governance, standardization, adoption, and communication of enterprise technology performance metrics across various domains including Agile, SDLC, Engineering, Operations, Quality, Risk, Financial, and Workforce. The Business Systems Analyst VI serves as the business owner for the Technology Metrics Framework, translating leadership reporting needs into technical requirements and driving decision-making through data insights.
Responsibilities
- Define, document, and govern enterprise technology metrics spanning Reliability, Delivery, Productivity, Quality, Risk, Financial, Talent, Agile Operations, and SDLC performance domains.
- Establish enterprise standards for metric definitions, data ownership, business rules, thresholds, calculation methodologies, and reporting expectations.
- Serve as the business owner for Technology leadership reporting capabilities, including Tech ART Playbooks, Agile Operations dashboards, SDLC scorecards, executive routines, and performance reviews.
- Define systems of record across Jira, ServiceNow, Zephyr, GitLab, Power BI, SharePoint, Workday, Financial systems, and other enterprise platforms.
- Develop metric catalogs that document purpose, calculation logic, filters, assumptions, limitations, data lineage, intended audience, expected actions, and escalation guidance.
- Define measurement frameworks for Reliability, Stability, Change Success Rates, Incident Management, Service Levels, Delivery Predictability, Flow Metrics, Engineering Productivity, Quality, DORA Metrics, Financial Health, Workforce Health, and Agile maturity.
- Establish governance and quality controls to ensure metric consistency, comparability, and executive confidence across all technology organizations.
- Partner with leadership teams to define monthly, quarterly, and operational reporting routines that replace manual data collection with repeatable and trusted reporting processes.
- Develop executive-ready narratives that explain trends, risks, performance drivers, improvement opportunities, and recommended actions.
- Evaluate metric effectiveness and continuously refine KPIs to align with evolving organizational objectives.
- Facilitate cross-functional working sessions to align stakeholders on metric definitions, reporting standards, and interpretation guidance.
- Create training materials, communications, job aids, playbooks, and adoption strategies supporting enterprise rollout to Technology leadership audiences.
- Support Agile Operations metric maturation and expand standardized metrics across Teams, ARTs, Domains, and Executive reporting layers.
- Define future-state measurement capabilities including flow metrics, outcome metrics, SDLC compliance indicators, value-stream analytics, platform engineering metrics, and developer productivity insights.
- Partner with the Lead Engineer to translate reporting requirements into actionable technical specifications, data requirements, and implementation roadmaps.
Requirements
- Combined minimum of 10 years' higher education and/or operational/business analytics/systems development experience.
- Experience as a Senior Business Systems Analyst, Metrics Analyst, Reporting Analyst, Process Analyst, Governance Lead, Product Owner, or similar role.
- Deep experience defining KPIs, KRIs, scorecards, dashboards, business rules, and performance measurement frameworks.
- Strong understanding of Agile delivery, SDLC processes, engineering practices, software development metrics, and operational reporting.
- Experience developing executive reporting, governance frameworks, and organizational performance measurement strategies.
- Ability to translate complex business goals into measurable outcomes and actionable reporting requirements.
- Strong facilitation, communication, stakeholder management, and executive presentation skills.
- Experience documenting data definitions, metric standards, reporting requirements, and governance practices.
Skills
- Jira
- ServiceNow
- GitLab
- Zephyr
- Power BI
- SQL
- Confluence
- SharePoint
- Snowflake
- DORA metrics
- Flow Metrics
- Value Stream Management
- Agile metrics
- Software engineering effectiveness
- Technology governance
Location
- Buffalo, New York, United States of America
Work Type
- Onsite
Experience Level
- Senior
- 10 years
Education Level
- Higher education
Salary/Compensations
- $123,600.00 - $206,000.00 Annual (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.