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About the Role
This position is responsible for submitting loan modification workups for the entire waterfall of investor workout options and preparing loans for foreclosure mediation hearings. The role involves working with various investors and cross-training within loss mitigation.
Responsibilities
- Understand investor waterfalls and required documents for loss mitigation.
- Manage and monitor account portfolio to ensure compliance with policies, guidelines, and regulations.
- Assess income, expenses, property value, and variance between appraised properties and offers.
- Serve as liaison to investors for settlement approvals and provide necessary documentation.
- Review workout packages to determine the most suitable repayment option for customers.
- Calculate loan modification terms in adherence with guidelines, policies, and laws.
- Communicate with internal teams and external parties to gather information and resolve escalated accounts.
- Review, compile, and analyze documents to approve or deny a short sale settlement.
- Communicate with customers, agents, and attorneys to negotiate short sale offers and advise on decisions.
- Prepare workout summaries for management approval and maintain notes for review.
- Prepare loans for foreclosure mediation hearings.
- Identify solutions to resolve clouded title.
- Complete special ad hoc projects as requested by management.
- Adhere to compliance and operational risk controls.
- Maintain internal control standards and implement audit points.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Requirements
- A combined 4 years’ higher education and/or experience.
- A minimum of 2 years’ collections or underwriting experience.
- Ability to communicate effectively and professionally over the phone.
- Excellent communication and customer service skills.
- Proficiency with word processing and spreadsheet software.
- Knowledge and understanding of land title.
Skills
- Investor waterfalls
- Loss mitigation
- Account management
- Compliance
- Financial analysis
- Customer service
- Negotiation
- Short sale processing
- Foreclosure mediation
- Title resolution
- Word processing software
- Spreadsheet software
Location
- Getzville, New York, United States of America
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's degree preferred
- Paralegal certification or experience preferred
Salary/Compensations
- $22.61 - $37.67 Hourly (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.