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About the Role
Texas Capital is built to help businesses and their leaders succeed by offering the expertise of large firms at a manageable scale, supported by experienced bankers dedicated to client success.
Responsibilities
- Lead the governance review and approval process for customer-facing communications to ensure compliance.
- Manage the end-to-end governance of customer communication journeys, including disclosures, notices, and announcements.
- Create, review, and refine clear, concise, and customer-centric content for various communication channels.
- Collaborate with business stakeholders, product teams, legal, compliance, risk, marketing, and operations to deliver effective communications.
- Develop, maintain, and govern content standards, disclosure guidelines, and templates for consistency and compliance.
- Evaluate customer feedback, business insights, and performance metrics to recommend communication improvements.
- Develop and maintain validation processes and controls for accuracy and integrity of customer communications.
- Define, track, and report on key performance indicators to measure program effectiveness.
- Create, maintain, and improve policies, procedures, workflows, and controls for the Consumer Governance Collateral Program.
- Promote consistency and mitigate risk associated with fragmented, inaccurate, or non-compliant content.
- Clearly communicate recommendations and governance decisions to stakeholders.
- Stay current on evolving banking regulations, consumer disclosures, governance practices, and industry standards.
- Deliver clear, concise, and impactful presentations to stakeholders and leadership.
- Ensure all customer-facing communications align with brand standards, governance requirements, and regulatory obligations.
- Perform other duties and projects as assigned.
Requirements
- College degree preferred, but commensurate work experience will be considered.
- At least 3-5 years of operational banking experience with a focus on consumer banking.
- Ability to be well-organized, a team-player, motivated, and flexible with working hours.
- High proficiency in MS Excel, MS Word, MS PowerPoint, and MS Outlook.
- Outstanding oral and written communication skills.
- Ability to multi-task and be detail-oriented.
- Demonstrated ability and desire to thrive in a challenging, fast-paced work environment.
- Strong interpersonal skills and the ability to build relationships internally and externally.
- Flexibility to adjust schedule and adapt to changing business priorities.
Skills
- MS Excel
- MS Word
- MS PowerPoint
- MS Outlook
- Oral communication
- Written communication
- Interpersonal skills
- Relationship building
- Detail-oriented
- Multi-tasking
Location
- Dallas
- Austin
- Fort Worth
- Houston
- Richardson
- Plano
- San Antonio
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- College degree preferred
Benefits
- Health insurance coverage
- Wellness program
- Fertility and family building aids
- Life and disability insurance
- Retirement savings plans with a generous 401K match
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
About the Company
- Texas Capital is built to help businesses and their leaders.
- Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.
- While we are rooted in core financial products, we are differentiated by our approach.
- Our bankers are seasoned financial experts who possess deep experience across a multitude of industries.
- Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives.
- At Texas Capital, we do more than build business success. We build long-lasting relationships.
- Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks.
- For more information about joining our team, please visit us at www.texascapitalbank.com.
Equal Opportunity
- Texas Capital is an Equal Opportunity Employer.