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About the Role
As a Lead Client Success Management reporting to our AVP - Client Success Management, you’ll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts, driving strategic engagement and increasing revenue. You’ll thrive in this position if you’re client-focused, strategic, and relationship-driven, have a global mindset, and bring a passion for technology and innovation to a fast-paced, high-impact environment.
Responsibilities
- Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts.
- Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq’s solutions.
- Create demand for Nasdaq’s products and services through impactful presentations and strategic conversations.
- Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.
- Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.
Requirements
- Bachelor’s degree in Business, or a related field, or equivalent practical experience.
- 10+ years of experience in account management, client success, or sales within a global or regulated industry.
- Strong ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives.
- Clear communicator with experience in collaborative, matrixed environments.
Skills
- Client-focused
- Strategic
- Relationship-driven
- Global mindset
- Passion for technology and innovation
Location
- Toronto
Work Type
- Hybrid
Experience Level
- 10+ years
Education Level
- Bachelor’s degree
- Advanced degree or certification (e.g., MBA, PMP)
Salary/Compensations
- $106,000 - $148,000
Benefits
- Generous annual bonus/commission (short-term incentive)
- Equity (long-term incentive)
- Comprehensive benefits
- Opportunity for growth
About the Company
- Nasdaq is an equal opportunity employer.
- We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
- We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
Equal Opportunity
- Come as You Are
- Nasdaq is an equal opportunity employer.
- We welcome applications from candidates of all backgrounds and identities.
- We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
- We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.