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About the Role
Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.
Responsibilities
- Inventory management, replenishment, receiving, stock and back of house operations.
- Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
- Correctly measure and fit customers with appropriate New Balance product.
- Inform customers about current promotions.
- Maintain floor appearance by ensuring items are neat, organized, stocked, labeled, and price marked.
- Protect products by greeting customers, managing security tags, monitoring merchandise, and reporting shrinkage or security violations.
- Follow safety regulations, including proper lifting procedures and reporting accidents/near misses.
Requirements
- Ability to lift 15lbs. frequently; lift maximum 25 lbs. occasionally.
- Ability to kneel or squat frequently.
- Ability to move boxes of product up to 50 lbs (with assistance if necessary).
- Ability to stand for extended periods of time.
- Ability to climb ladders occasionally.
- Ability to climb and descend stairs frequently (depending on location).
- Ability to work in a fast-paced, organized environment.
- Ability to work timely.
- Strong customer service and verbal communication skills.
- Demonstrated ability to flourish in a team environment.
- Familiarity with cash register functions.
- Ability to quickly perform basic math.
- Willingness to work a flexible schedule that may include weekends and holidays.
Skills
- Expert product knowledge
- Proper selling techniques
- GUEST service model
- Suggestive selling
- Multiple selling
- Effective closing
- Basic math skills
- Cash register functions
Location
- Toronto II, Canada
Work Type
- Retail
- Hybrid
Experience Level
- Based on experience
Salary/Compensations
- $18.50-$22.00 Hourly
- $17.60 - $25.00 Hourly
Benefits
- Flexible Work Schedule
About the Company
- Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world.
- Innovate fearlessly, guided by core values and driven by the belief that conventions were meant to be challenged.
- Foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
- For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration.
- Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates.
- North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed.
- Our offices are fully open and amenities are available across our North American office locations.
Equal Opportunity
- New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.