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About the Role
Mobile Associates work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services, passionate about the connected world and thriving in a fast-paced environment. This role is a learning opportunity to build skills and proficiencies in preparation for the Mobile Expert level.
Responsibilities
- Builds proficiency in serving and selling to customers, providing a world-class customer experience and building loyalty.
- Helps customers continue their shopping journey seamlessly across online, Customer Care, and in-store channels.
- Explores individual customer needs and provides hands-on demonstrations of the latest technology.
- Provides side-by-side selling to find personalized solutions, including accessories and IoT devices.
- Approaches service and sales needs with composure, integrity, and compassion.
- Becomes skilled with and consistently uses digital tools to demonstrate network coverage and plan benefits.
- Completes training on T-Mobile's in-store experience, new skills, processes, systems, and reference resources.
- Maximizes time on shift by seeking out information between customers and learning about wireless and technology innovations.
- Establishes relationships with and partners with T-Mobile employees across channels to collectively own the customer experience and resolve issues.
- Successfully identifies and hands off small business leads.
- Supports team initiatives and creates an inclusive environment.
Requirements
- High School Diploma/GED required.
- 6 months of customer service and/or sales experience, retail environment preferred.
- Passionate customer advocate with the desire to be yourself.
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing ideas.
- Effective at balancing customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Skills
- Customer service
- Sales
- Retail
- Technology demonstration
- Digital tools
- Communication
- Teamwork
- Problem-solving
Location
- In-store
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Education Level
- High School Diploma/GED
Salary/Compensations
- $19.50/hour base pay
- $5.00/hour training pay
- Annualized incentive target of $18,000/year for Mobile Experts
- Guaranteed to earn $20/hour inclusive of base pay and incentives
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
About the Company
- T-Mobile invests in its employees through a Total Rewards Package.
- The company offers multiple wealth-building opportunities.
- T-Mobile is passionate about the connected world and thrives in a fast-paced environment.
- T-Mobile fosters a culture of continuous growth and career development.
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
Equal Opportunity
- All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.