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About the Role
WestJet is seeking a Program Manager - Operational Audit. This role plays a critical part in ensuring WestJet’s operational safety audit program exceeds regulatory and industry benchmarks. The successful candidate will travel frequently throughout the WestJet network to oversee system and operational quality assurance, lead company-wide safety audits, and provide actionable insight on safety and quality performance.
Responsibilities
- Manage and develop the company-wide operational safety audit program through planning, scoping, execution, and review.
- Create comprehensive audit engagement plans and checklists with input from business leaders.
- Oversee the IATA Operational Safety Audit (IOSA) certification program for all WestJet Group certificates.
- Document departmental standards and procedures for all standards and recommended practices.
- Implement standards in the operation, coordinate mandatory observations and interviews, and address corrective actions for audits.
- Identify and report systemic and operational safety deficiencies to executive leadership and relevant personnel.
- Coordinate with business leaders to ensure ongoing improvement and maintain focus on safety programs.
- Develop, deliver, and maintain initial and recurrent training for all operational auditors.
- Ensure oversight of operational auditors, identifying opportunities for continuous improvement.
- Gather and analyze feedback from audit surveys, incorporating lessons learned into training, procedures, and team practices.
- Lead, execute, and document operational quality audits in compliance with Transport Canada, IATA, and internal protocols.
- Lead focused audits and ad hoc audits driven by the needs of the airline's Safety Management System (SMS).
- Collaborate with external consultants, safety auditors, and regulatory authorities.
- Establish a systematic approach for conducting comprehensive quality control checks on Operational Auditors.
- Identify areas for improvement and efficiency within the audit team, contributing to continuous process improvement.
Requirements
- 3 to 6 years of audit experience and/or relevant airline operational experience
- Professional Auditor Training and IOSA Auditor Training are required
- In-depth knowledge of aviation regulatory, compliance, and audit requirements
- Strong knowledge of Transport Canada regulations and IOSA standards and expectations
- Demonstrated leadership skills with proven experience influencing and managing stakeholders across multiple operational areas
- Expertise in Safety Management System (SMS) principles, including operational risk management, occurrence investigations, safety culture, human and organizational factors, continuous improvement, and quality management systems
- Experience using iAuditor and Company Reporting Systems (CRS)
- Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels of the organization
- Strong relationship-building and collaboration skills, with experience balancing the needs and expectations of diverse stakeholder groups
- Education and/or experience in quality assurance, quality control, auditing, or compliance management
- Valid passport and, where applicable, a valid Canadian Permanent Resident Card, with the ability to travel without restriction to all WestJet destinations
- Must be eligible to obtain and maintain a U.S. L-1B visa
Skills
- Operational safety audit
- System and operational quality assurance
- Safety audits
- Safety and quality performance analysis
- Audit planning
- Audit scoping
- Audit execution
- Audit review
- Audit resourcing
- Quality standards
- Stakeholder engagement
- Business leader collaboration
- IOSA certification program management
- Departmental standards documentation
- Recommended practices documentation
- Corrective action management
- Safety deficiency identification and reporting
- Executive reporting
- VP reporting
- Operations management
- Continuous improvement
- Safety program management
- Auditor training development
- Auditor training delivery
- Auditor training maintenance
- Auditor oversight
- Individual auditor continuous improvement
- Audit survey feedback analysis
- Lessons learned incorporation
- Procedure development
- Team practice improvement
- Operational quality audit execution
- Transport Canada compliance
- IATA compliance
- Internal protocol compliance
- Focused audit execution
- Ad hoc audit execution
- Safety Management System (SMS) driven audits
- External consultant collaboration
- Safety auditor collaboration
- Regulatory authority collaboration
- Quality control
- Operational Auditor quality control
- Policy adherence
- Procedure adherence
- Process improvement
- Efficiency identification
- Communication skills
- Relationship building
- Collaboration skills
- Stakeholder needs balancing
- Stakeholder expectations balancing
- Quality assurance
- Quality control
- Auditing
- Compliance management
Location
- Calgary
- Toronto
Work Type
- In-person collaboration up to five days a week
- Subject to change based on business requirements
Experience Level
- 3 to 6 years of audit experience
- Relevant airline operational experience
Education Level
- Professional Auditor Training
- IOSA Auditor Training
- Education and/or experience in quality assurance, quality control, auditing, or compliance management
Benefits
- Competitive total rewards package
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
About the Company
- Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception.
- We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
- WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations.
- WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent.
- Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
- The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group.
- We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
- At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do.
- Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others.
- WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk.
- All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Equal Opportunity
- We embrace what makes each of us unique, and what makes us uniquely WestJet.
- We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed.
- WestJet is committed to inclusiveness, equity and accessibility throughout the selection process.
- If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.
- We value the time and effort you put into your application.
- Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps.
- If this role isn’t the right fit, we encourage you to explore future opportunities with us.
- For more information about everything WestJet, please westjet.com/aboutus.
- If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.