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About the Role

The Arch Expert (AE) is responsible for maximizing sales in the Benefit brand by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise, and performing short services, including eyebrow/facial waxing and tinting. They represent the image, products, and culture of the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance, people, and process.

Responsibilities

Meet or exceed Benefit brand sales and service goals.
Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products, samples, and services.
Perform makeup applications, skincare analysis, and product demonstrations with guests.
Perform short services at the Brow Bar, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading.
Use appointment book or system to book guests’ appointments for initial services, return services, and events.
Meet average sales per labor hour and sales to service ratio goal.
Stay informed regarding new and existing industry trends, products, and services and be knowledgeable about their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment that supports teammates, peers, and guests.
Regularly participate in ongoing Benefit and Ulta Beauty training.
Build and maintain strong customer relationships and an active clientele portfolio for Benefit brand services.
Maintain strong relationships with Benefit brand partners through participation in required trainings and the execution of in-store events and promotions.
Create and maintain partnerships with Prestige consultants and salon professionals to promote teamwork and a high level of customer service.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests.
Collaborate with managers and associates throughout the store to help grow the business.
Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Follow all safety, sanitation, and hygienic procedures and ensure compliance with state board guidelines.
Adhere to the Ulta Beauty and Benefit brand dress code.
Drive sales by keeping the Brow Bar area replenished, signed and faced, and ensuring testers are available and maintained.
Communicate supply needs to the store management team and brand representatives.
Maintain outstanding store operational standards, including cleanliness of the Brow Bar and other assigned areas.
Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment.
Protect company assets by following loss prevention best practices and providing exceptional guest service.
Execute other operational tasks as directed.

Requirements

Active license in Esthetics or Cosmetology (as required by law)
Exceptional guest service skills
Aptitude to learn and communicate product knowledge
Ability to work a flexible schedule to include days, evenings, weekends, and holidays
Attend brand sponsored trainings
Continuous mobility during shift
Frequent standing, pulling, pushing, crouching, stooping, reaching, bending, and twisting during shift
Continuous lifting and/or moving up to 10 lbs. during shift
Ability to lift and/or move up to 25 lbs.
Continuous coordination and manipulation of objects during shift

Skills

Sales
Product knowledge
Service
Building and maintaining strong customer relationships
Working independently and as part of a team
Positively and proactively handling guest concerns
Prioritizing multiple tasks in a fast-paced environment
Strong communication skills
Makeup application
Eyebrow and facial waxing
Tweezing
Eyebrow tinting

Location

Ulta Beauty stores

Work Type

Full-time
Part-time

Experience Level

Experience in make-up application; eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred
Proficiency with use of equipment needed to perform technical work

Education Level

High school diploma is preferred
Cosmetology or esthetics license where required by state law

Salary/Compensations

$17.00 - $25.50/ Hour
Eligible for overtime pay as required by applicable law
Tips paid by service guests

Benefits

Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
Part-time positions are eligible for dental, vision, life, and disability benefits.

About the Company

Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services.
We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

Equal Opportunity

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.