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About the Role
Jeffrey’s is seeking an experienced and hospitality-driven Service Manager to help lead daily front-of-house operations. This individual will maintain a strong presence on the floor, guide the service team, and ensure every guest receives the polished, attentive experience for which Jeffrey’s is known. The ideal candidate is a confident and composed leader with a strong fine-dining background, excellent service instincts, and a genuine passion for developing people. This role requires someone who can balance operational discipline with gracious hospitality while supporting a high-performing team in a fast-paced environment.
Responsibilities
- Lead front-of-house operations during service and maintain a visible, hands-on presence in the dining room.
- Set the tone for warm, polished, and personalized hospitality.
- Support the General Manager and leadership team with daily restaurant operations.
- Lead pre-shift meetings and communicate reservations, VIPs, menu updates, service priorities, and operational needs.
- Coach and develop employees through real-time feedback, training, and consistent follow-up.
- Ensure the team follows Jeffrey’s service standards, steps of service, and fine-dining procedures.
- Build meaningful relationships with guests and confidently address questions, special requests, and service concerns.
- Coordinate closely with the culinary, beverage, host, and support teams to ensure smooth and well-paced service.
- Assist with scheduling, labor management, payroll review, and other administrative responsibilities.
- Support recruiting, interviewing, onboarding, and training for front-of-house employees.
- Maintain accurate opening and closing procedures, cash handling, reporting, and manager logs.
- Monitor restaurant cleanliness, organization, maintenance, and overall presentation.
- Help manage reservations, table flow, and guest seating to maximize both the experience and operational efficiency.
- Support beverage service and uphold standards related to wine, spirits, and responsible alcohol service.
- Ensure compliance with company policies and all applicable health, safety, and employment regulations.
Requirements
- At least 2–3 years of restaurant management experience, preferably in fine dining, luxury hospitality, or a high-touch service environment.
- Strong knowledge of elevated service standards and front-of-house operations.
- A hands-on leadership style with a genuine desire to be present on the floor during service.
- Experience training, coaching, and holding employees accountable with professionalism and respect.
- Excellent communication, organization, and problem-solving skills.
- The ability to remain calm, thoughtful, and decisive in a fast-paced environment.
- Strong guest-recovery skills and a natural ability to anticipate guest needs.
- Working knowledge of scheduling, labor management, restaurant financials, and operational controls.
- Wine and beverage knowledge is strongly preferred.
- Availability to work evenings, weekends, and holidays as required.
- TABC and Food Manager certifications, or the ability to obtain them.
- This position requires prolonged periods of standing and walking in a fast-paced restaurant environment.
- The Service Manager must be able to bend, reach, and lift up to 30 pounds, with or without reasonable accommodation.
Skills
- Fine-dining background
- Service instincts
- People development
- Operational discipline
- Gracious hospitality
- Team support
- Communication
- Organization
- Problem-solving
- Guest recovery
- Wine knowledge
- Beverage knowledge
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 2-3 years of restaurant management experience
Education Level
- TABC certification
- Food Manager certification
Benefits
- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Employer-paid short-term disability
- Employer-paid basic life insurance
- Employee dining benefits across MML Hospitality restaurants
- Opportunities for professional development and advancement
About the Company
- At McGuire Moorman Lambert Hospitality, we create memorable experiences by seamlessly blending food, service, and design.
- Under the leadership of Liz Lambert, Larry McGuire, and Tom Moorman, our hospitality philosophy centers on exceptional quality, storytelling, and thoughtful detail.
- Located in Austin’s historic Clarksville neighborhood, Jeffrey’s is an iconic fine-dining restaurant known for exceptional steaks, refined cuisine, an award-winning wine program, and warm, highly personalized service.
- Every detail—from the dining room and tableside experience to the final farewell—is designed to make guests feel genuinely cared for.
Equal Opportunity
- MML Hospitality is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive workplace for all employees.