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About the Role

Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, and public areas. Distribute keys and work assignments to staff. Complete follow-up on vacant or occupied rooms. Assist in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for the efficient operation of the department; assists with monthly linen and supply inventory. Ensures the completion of the Housekeepers Report and communicates clean and available rooms to the Guest Services Department. Document and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met. Respond quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to the appropriate department. Follows up to ensure guest satisfaction. Display a professional image at all times through appearance and dress. Follow company policies and procedures and is able to effectively communicate them to subordinates. Conduct training classes regarding safety, security, department procedures, and service guidelines. Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws. Note: Other duties as assigned by supervisor or management. All candidates must be able to speak both English and Spanish

Responsibilities

Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, and public areas.
Distribute keys and work assignments to staff.
Complete follow-up on vacant or occupied rooms.
Assist in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for the efficient operation of the department.
Assist with monthly linen and supply inventory.
Ensure the completion of the Housekeepers Report.
Communicate clean and available rooms to the Guest Services Department.
Document and communicate maintenance requests to the Engineering Department.
Respond quickly to guest requests in a friendly manner.
Report appropriate guest complaints or requests to the appropriate department.
Follow up to ensure guest satisfaction.
Display a professional image at all times through appearance and dress.
Follow company policies and procedures and effectively communicate them to subordinates.
Conduct training classes regarding safety, security, department procedures, and service guidelines.
Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.
Perform other duties as assigned by supervisor or management.

Requirements

Must be able to speak both English and Spanish.

Skills

Guest service
Inventory management
Training
Communication

Location

Austin, TX

Work Type

Full-time

Salary/Compensations

Undisclosed

Benefits

Comprehensive Benefits Package available to eligible full-time employees, including medical, dental, vision, and other voluntary benefits.
Company-Sponsored Transportation Assistance through monthly transit passes provided to all team members.
Complimentary Employee Meal provided during each scheduled shift.
Monthly Associate Celebrations & Team Meetings.
Employee Recognition & Incentive Programs.
Growth & Development Opportunities through training, coaching, and advancement opportunities within the company.
Supportive Team Culture focused on respect, collaboration, recognition, and delivering exceptional hospitality experiences.

Equal Opportunity

Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.