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About the Role
The Manager leads the development and execution of data and evaluation strategies for Practice Ready Ontario (PRO). This role is responsible for overseeing the collection, analysis, and reporting of quantitative and qualitative data to evaluate program performance and outcomes, and provide actionable insights to senior leaders and stakeholders. The position combines technical analytics expertise with strategic program evaluation and requires strong project management and leadership skills.
Responsibilities
- Lead the design, development, and implementation of analytics frameworks, dashboards, and performance measurement systems
- Analyze complex data sets to identify trends, risks, opportunities, and areas for improvement
- Develop and maintain key performance indicators (KPIs) and performance monitoring processes
- Oversee the creation of reports, presentations, and data visualizations that support decision-making
- Strengthen data collection processes across the PRO pathway, and ensure findings lead to recommendations and follow-through with internal teams
- Collaborate with IT to ensure data quality, integrity, governance, and compliance with organizational standards
- Responsible for the development and implementation of program evaluation frameworks and methodologies for the PRO program
- Collaborate with internal and external stakeholders to define impact reporting requirements and strategies
- Translate the PRO measurement and evaluation frameworks into a coordinated workplan and track progress with updates to senior leaders
- Apply an evaluative mindset and collaborates with others to ensure the PRO program is meeting its intended goals and continuously improving
- Oversee the development and implementation of surveys and other tools to support evaluation activities
- Provides strategic and operational direction and manages the work of Data & Evaluation team
- Works alongside internal departments and senior leadership on effective resource allocations and assignments
- Assigns and prioritizes tasks for team members in a timely manner, and manages team scheduling
- Reviews deliverables for quality and provides team members with feedback and opportunities for improvement
- Ensures staff receive and participate in appropriate job-related training and orientation.
- Prepares program briefing materials for the Executive team and other audiences as required
Requirements
- Knowledge of the government and healthcare sectors in Ontario and Canada
- Strong understanding of data collection methods, program evaluation principles and frameworks, and research design
- Familiarity with data governance, data quality, and privacy requirements
- Familiarity with medical education, professional competency assessments and licensure pathways for medical professionals is an asset
- Excellent proficiency in data analysis and visualization tools
- Excellent proficiency with Microsoft Office Suite
- Excellent written and communication skills, including report writing and presentation development
- Strong critical thinking skills to identify key issues and propose solutions
- Strong ability to synthesize quantitative and qualitative evidence, communicate limitations, and develop recommendations to inform program and leadership decisions
- Strong organizational and project management skills
- Strong interpersonal and collaboration skills to work with others to coordinate information
- Proficiency with statistical software and/or SQL is an asset
- Ability to lead a team, delegate work and manage performance issues
- Comfort conducting presentations to various stakeholder audiences
- Ability to work independently or as part of a team, with a range of clients at all organizational levels
- Ability to process multiple types of information, perform multiple tasks simultaneously, and prioritize
- Quick learner with the ability to adapt and deal with continuing change
- Exhibits objectivity and openness to others’ views – welcomes feedback, contributes to a positive working environment, supports the organizations efforts to succeed
- Post-secondary education from a health sciences program or related field, master’s degree preferred
- At least 5 years of experience working in data analytics, program evaluation, performance measurement, or research
- At least 3 years of experience leading a team of staff
- Demonstrated experience designing and implementing program evaluations and translating findings into recommendations for program improvement
Skills
- Data Analytics
- Program Evaluation
- Performance Measurement
- Data Collection
- Data Analysis
- Data Visualization
- Microsoft Office Suite
- Report Writing
- Presentation Development
- Critical Thinking
- Project Management
- Interpersonal Skills
- Collaboration
- Statistical Software
- SQL
Location
- 145 Wellington St W Suite 600, Toronto, ON M5J 1H8
Work Type
- Hybrid
- Contractual
Experience Level
- 5 years of experience in data analytics, program evaluation, performance measurement, or research
- 3 years of experience leading a team
Education Level
- Post-secondary education from a health sciences program or related field
- Master's degree preferred
About the Company
- Touchstone Institute is a non-profit corporation governed by a board of directors and receives financial support from the Government of Ontario.
- Touchstone Institute works closely with physicians, nurses and other healthcare providers who provide subject matter expertise to assess and improve the level of competency across individual practice.
- Building on its history to facilitate entry to training or practice for Internationally Educated Health Professionals, Touchstone Institute seeks to continue the work in this area while expanding to support excellence in competent practice for all who deliver health care.
- Funded by the Government of Ontario, Touchstone Institute works closely with the College of Physicians and Surgeons of Ontario, Ontario Health, the Medical Council of Canada, and others while administering the PRO program.
- PRO is a workplace assessment program that aims to add internationally trained family physicians or general practitioners who have completed post-graduate training and have an established track record of work in another country to practice in rural communities in Ontario.
Equal Opportunity
- Touchstone Institute is dedicated to employment equity and fostering a diverse work environment. We encourage applications from Indigenous Peoples, racialized persons, persons with disabilities, and other equity-seeking groups. We believe that a diverse team is essential to understanding and serving the evolving needs of the healthcare sector.
- Touchstone Institute is an equal-opportunity employer that is committed to fostering a diverse work environment and exercises accessible employment practices. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA) and Touchstone Institute’s policies, a request for accommodation will be accepted in all aspects of our hiring process. If you anticipate needing any type of accommodation during the recruitment process, please email hr@tsin.ca in advance of your appointment.