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About the Role
The Enterprise Solutions division at S&P Global supports private equity and venture capital firms by enabling effective data control and driving internal analytics and insights. The Client Engagement Team acts as the primary point of contact for non-commercial relationship management with clients, fostering meaningful relationships to identify opportunities for leveraging the company's products. You will interact with senior members of management and c-suite executives at private market firms daily, influencing their success through high-quality output and attention to detail. Your resourcefulness, solution-oriented approach, and adaptability will ensure clients maximize the value of our FinTech solutions, driving product adoption and long-term partnership growth.
Responsibilities
- Partner with clients to understand their needs, objectives, product usage, and internal workflows.
- Provide constructive and actionable client feedback to Product Management or other departments regarding product requirements, enhancement requests, and ideas.
- Increase product adoption and usage among clients by providing proactive support and guidance.
- Offer transparency to internal stakeholders regarding issues, risks, and opportunities.
- Collaborate with sales to schedule client meetings and demos.
- Regularly check in with clients and provide support, assessing the urgency of client needs.
- Live the S&P Global purpose and values.
- Work from the office a minimum of 2 days per week.
Requirements
- 4+ years of experience in account management, client success, or other client-facing roles.
- Bachelor's degree in Finance, Economics, Management, Business Administration, or a related field.
- Demonstrated knowledge and interest in private markets/FinTech.
- Highly proficient in Microsoft Excel, Word and PowerPoint.
- Excellent written and verbal communication skills.
- Outstanding customer service orientation.
- Emotional intelligence to understand how behavior impacts client situations.
- Strong organizational skills and ability to manage multiple tasks.
- Ability to assess urgency and meet specific timelines and quality targets.
- Ability to work well independently and within a team.
- Ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines.
- Must attend at least one in-person interview at the nearest S&P Global office for final stage consideration.
- Experience with Microsoft Teams, Salesforce, Jira, or Pendo (preferred).
- Previous experience in a client-facing role within the FinTech or private markets industry (preferred).
- Demonstrated ability to build and maintain strong client relationships (preferred).
- Track record of driving product adoption and client satisfaction (preferred).
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Teams
- Salesforce
- Jira
- Pendo
Location
- London, United Kingdom
Work Type
- Onsite (minimum 2 days per week)
Experience Level
- 4+ years
Education Level
- Bachelor's degree
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off.
- Continuous Learning: Access to resources for career growth and skill development.
- Invest in Your Future: Competitive pay, retirement planning, continuing education program with company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: Benefits for partners and children.
- Beyond the Basics: Retail discounts and referral incentive awards.
About the Company
- At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
- Our Mission: Advancing Essential Intelligence.
- Our People: We're more than 35,000 strong worldwide. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
- Our Values: Integrity, Discovery, Partnership. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Equal Opportunity
- S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
- Only electronic job submissions will be considered for employment.
- If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
- US Candidates Only: Know Your Rights: Workplace discrimination is illegal.