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About the Role

Partner with business leaders to build an organization where people want to stay through leadership development, talent strategy, organizational health, and employee experience. This role involves strategic HR capabilities in a fast-paced, ambiguous, and high-impact environment, utilizing AI and GenAI tools.

Responsibilities

Partner with and coach business leaders on complex people decisions, surface risks, and support business reviews; lead change initiatives aligned with business goals.
Own employee relations matters and workplace investigations; guide managers through corrective actions and terminations; escalate high-risk issues to senior HR and Legal; lead site compliance, audits, and risk controls.
Analyze attrition, retention, and engagement to drive action plans; support workforce and succession planning; lead talent reviews and calibration; coach leaders on performance management and development.
Maintain a strong, visible floor presence—engaging employees directly across shifts and sites to build trust and resolve issues early; coach leaders on trust and inclusion; oversee recognition and ELGs; monitor fairness in talent decisions.
Mentor less-experienced HR team members and support the HRM; uphold consistent standard work; drive continuous improvement and self-service adoption; partner with specialist HR teams.

Requirements

5+ years of human resource generalist experience
Knowledge of local labor law
Experience as a human resource generalist
Experience with specific knowledge of human resource theory, functions and practice, performance appraisal systems and staff development
Experience supporting hourly employee client group
Experience with MS Office tools and HR Information Systems
Speak, write, and read fluently in Japanese at a business level or above (N1+)
Speak, write, and read fluently in English at C1 level or above

Experience Level

Senior

Education Level

Bachelor's degree in Human Resources Management or a related field
Master's degree in Human Resources Management

About the Company

Reliability and Maintenance Engineering – Maintenance (RME-M) enables highly automated processes for faster delivery and cost-efficient operations through the maintenance and kaizen of Material Handling Equipment, Amazon Robotics (AR), and sortation technologies across our fulfillment centers, delivery stations, and sort centers.
Its employees are based at sites nationwide, and the team continues to grow with the business.
As part of the PXT (HR) team for Japan Customer Fulfillment (JCFS), this role supports the client business by partnering with site-based HR colleagues and specialist HR teams (recruiting, labor relations, leave, etc.).

Equal Opportunity

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.