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About the Role
This role supports reservations, front desk, concierge, and guest experience operations to ensure seamless guest stays and uphold Four Seasons' luxury standards.
Responsibilities
- Clean up new reservations in the system, ensuring accurate profiles, traces, and codes.
- Review and confirm allocation for the next six days according to guest preferences.
- Assist with chat requests.
- Process pre-arrival arrangements from the concierge inbox.
- Clear pending cancellations and reservation changes in KEY.
- Reconfirm all services for the next day.
- Send pre-arrival itineraries to guests.
- Pre-post all departure transportation to Opera.
- Conduct pre-arrival outreach via email, calls, or text.
- Review two days ahead VIP allocation and ensure preferences are met.
Requirements
- Must be able to work in a fast-paced environment.
- Requires attention to detail and accuracy in handling reservations and guest information.
Skills
- Reservation management
- Front desk operations
- Concierge services
- Guest relations
- Communication skills
- Opera system knowledge (implied)
- KEY system knowledge (implied)
Location
- New York
Work Type
- Onsite
- Full-time
Experience Level
- Entry-level
Salary/Compensations
- $42.44 per hour
About the Company
- Four Seasons is a luxury hospitality company powered by its people, focused on creating exceptional guest experiences through a world-class employee culture.
- The company believes in treating everyone with respect and fostering genuine connections.
- The specific location is a Manhattan landmark on Billionaires' Row, offering five-star hotel living with modern-deco design, close proximity to Central Park and Madison Avenue shopping.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- Information regarding EEOC is available via a provided website.