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About the Role

This role provides strategic leadership and oversight of enterprise-wide initiatives to drive transformation and performance across segments. Key responsibilities include setting program strategy, guiding senior managers, influencing priorities, and fostering collaboration across product, channel, and operations. Job expectations include driving innovation, engaging executive stakeholders, ensuring governance, and delivering measurable outcomes through disciplined execution and change leadership.

Responsibilities

Guides the strategic direction of enterprise-wide initiatives to drive transformation and performance across business segments
Provides strategic guidance to senior managers and engage executive stakeholders to align priorities and ensure successful program execution
Fosters collaboration across product, channel, and operations teams to ensure integrated and cohesive delivery of initiatives
Ensures governance frameworks are followed and deliver measurable outcomes through disciplined execution and performance tracking
Drives innovation and lead change initiatives that enhance enterprise capabilities and support continuous improvement
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues
Provides inspection, coaching and feedback to motivate, differentiate and improve performance
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions
Assesses talent and builds bench strength for roles across the organization
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work

Requirements

5+ years of experience in business management, project management, operations, governance, risk management, financial center leadership, or a related field
3+ years of people leadership experience, including coaching, performance management, talent development, and building high-performing teams
Experience leading large-scale initiatives and driving execution across multiple business functions and stakeholder groups
Strong analytical and reporting skills, with experience translating data into actionable insights for senior leaders
Experience developing and managing governance routines, operational controls, risk disciplines, and performance management processes
Demonstrated ability to influence and partner effectively with senior leaders and cross-functional stakeholders
Strong executive communication skills, including development and delivery of presentations, business reviews, and leadership reporting
Experience leading change management, process improvement, and operational excellence initiatives
Ability to manage multiple priorities in a fast-paced, highly regulated environment
Experience supporting large operational organizations within Financial Services
Knowledge of business management, risk, governance, and operational processes within Bank of America
Experience supporting executive leadership teams and driving organization-wide strategic priorities
Advanced proficiency in Microsoft Office Suite, including Excel and PowerPoint
Experience building dashboards, metrics, and reporting solutions to support business performance and decision-making

Skills

Attention to Detail
Critical Thinking
Customer and Client Focus
Prioritization
Risk Management
Active Listening
Coaching
Collaboration
Performance Management
Planning
Business Case Review
Change Management
Conflict Management
Process Mapping
Project Management

Location

US - CA - San Diego - 12830 El Camino Real - San Diego North (CA0819)
US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704)
US - CA - Woodland Hills - 5901 CANOGA AVE - WEST VALLEY REGION (CA7518)
US - VA - Fredericksburg - 1320 Central Park Blvd - Fredericksburg Mortgage (VA9997)

Work Type

Full-time

Experience Level

5+ years of experience in business management, project management, operations, governance, risk management, financial center leadership, or a related field
3+ years of people leadership experience

Education Level

Bachelor's Degree in Business, Finance, Management, or related field
High School Diploma / GED / Secondary School or equivalent

Salary/Compensations

$104,700.00 - $180,000.00 annualized salary

Benefits

Discretionary incentive eligible
Eligible to participate in the annual discretionary plan
Benefits eligible
Industry-leading benefits
Access to paid time off
Resources and support to our employees

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Join us!