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About the Role

The Senior Business Analyst partners with business stakeholders, Product Owners, and cross-functional teams to identify, analyze, and document business requirements, recommending solutions that improve business processes, customer experiences, operational effectiveness, and organizational outcomes. This role supports strategic initiatives, technology implementations, process improvements, and new product development.

Responsibilities

Elicit, analyze, document, and validate business requirements, objectives, and outcomes with stakeholders.
Translate business needs into clear functional requirements, user stories, process flows, and business rules.
Analyze current business processes and identify opportunities for improvements, efficiencies, and enhanced customer experiences.
Support the assessment and evaluation of business problems and recommend practical solutions aligned with strategic objectives.
Develop and maintain business requirement documents, workflows, process maps, use cases, and functional specifications.
Document current-state and future-state business processes to support change initiatives and system enhancements.
Identify impacts of proposed changes on people, processes, policies, systems, and reporting.
Support the development and implementation of new processes, products, and business capabilities.
Facilitate requirements workshops, discovery sessions, and stakeholder interviews to gather and validate requirements.
Assist in the definition of business acceptance criteria and success measures for initiatives.
Support business readiness activities and contribute to the development of business procedures and operational documentation.
Identify risks, dependencies, assumptions, and opportunities throughout the project lifecycle.
Monitor and evaluate implemented solutions to ensure business objectives and expected benefits are achieved.
Provide effective communication with business unit management and business partners across various departments.
Prepare and deliver clear, concise, and professional documentation, recommendations, presentations, and status updates.
Facilitate discussions to build alignment, resolve issues, and support informed decision-making.
Communicate complex business concepts and project impacts to both technical and non-technical audiences.
Collaborate with business and technical partners to understand business challenges, goals, and operational needs.
Conduct interviews, workshops, and collaborative sessions with business and subject matter experts.
Partner with Product Owners, Project Managers, Business Analysts, Quality Assurance teams, and technology teams.
Support the development of user acceptance testing (UAT) plans, test scenarios, and business validation activities.
Coordinate and participate in testing activities to ensure solutions meet business requirements.
Support change management, training, and implementation activities.
Act as a liaison between business and technical teams.
We reserve the right to change duties or assign additional duties at any time with or without notice.

Requirements

University degree or equivalent business experience.
More than 5 years of business analysis, process improvement, and/or project delivery experience.
Demonstrated experience gathering, documenting, and managing business requirements throughout the project lifecycle.
Strong understanding of business analysis methodologies, process mapping, workflow design, and requirements management practices.
Ability to handle multiple demands and competing priorities in a fast-paced environment.
Strong analytical, critical thinking, and problem-solving skills.
Excellent verbal and written communication skills, including facilitation, presentation, and stakeholder management.
Proven ability to build relationships and collaborate effectively across business and technology teams.
Experience facilitating workshops, interviews, and requirements gathering sessions with diverse stakeholder groups.
Ability to create business process maps, user stories, use cases, functional requirements, and business documentation.
Experience supporting user acceptance testing, business readiness, and implementation activities.
Strong organizational skills with attention to detail and commitment to quality.
Ability to work independently and collaboratively within cross-functional teams.
Knowledge of Agile, Scrum, Waterfall, or hybrid delivery methodologies.
Experience working on technology-enabled business transformation, process improvement, or product initiatives.

Skills

Business analysis
Process improvement
Project delivery
Requirements gathering
Requirements documentation
Business process mapping
Workflow design
Requirements management
Analytical skills
Critical thinking
Problem-solving
Verbal communication
Written communication
Facilitation
Presentation skills
Stakeholder management
Relationship building
Collaboration
User acceptance testing (UAT)
Business readiness
Agile methodologies
Scrum methodologies
Waterfall methodologies
Hybrid delivery methodologies

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Senior
More than 5 years

Education Level

University degree or equivalent business experience

Salary/Compensations

$73,725.00 CAD - $122,875.00 CAD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.