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About the Role
This role leads enterprise digital adoption, systems learning, and workforce enablement across in-scope corporate systems, directly managing two Organizational Learning Advisors. The role oversees adoption strategy for various platforms and ensures implementations, releases, and enhancements are supported by role-based learning, performance support, and communications.
Responsibilities
- Lead enterprise digital adoption and systems enablement strategy across multiple platforms, including governance, intake, prioritization, stakeholder engagement, annual planning, and KPI re-baselining.
- Manage Organizational Learning Advisors, Enterprise Systems, including coaching, feedback, goal setting, performance management, development planning, capacity planning, workload prioritization, and quality oversight.
- Establish consistent standards, templates, and operating practices for systems learning.
- Oversee learning and enablement plans for system implementations, releases, enhancements, new modules, new hire training, refresher training, remediation, and adoption campaigns.
- Guide the development of role-based learning journeys, job aids, quick reference guides, instructor-led and virtual sessions, videos, eLearning, office hours, workshops, and embedded guidance.
- Serve as the senior learning advisor and escalation point to determine stakeholder needs.
- Partner with various departments (EPMO, IT, Clinical Systems, Finance, etc.) to scope needs, validate readiness, coordinate approvals, and reverse-plan from go-live or release milestones.
- Ensure enablement coverage for Medidata and Certinia platforms, including specific modules and workflows.
- Ensure enablement coverage for corporate platforms such as LMS, Workday, Percipio, Microsoft 365, Copilot, Teams Rooms, Zoom, and other business systems.
- Publish a recurring Digital Adoption & Enablement scorecard with adoption insights and trends.
- Coordinate learning plans with business-owned communications.
- Represent GOLD in cross-functional forums related to enterprise systems, clinical systems, financial/project operations systems, HR systems, LMS strategy, Copilot/AI, digital adoption, process adoption, and workforce capability.
- Maintain reusable governance artifacts, templates, communication assets, release materials, adoption toolkits, measurement approaches, embedded guidance standards, and AI-enabled content methods.
- Use feedback to improve training, performance support, adoption, and remediation cycles.
- Perform other duties as assigned.
Requirements
- Strong people leadership, coaching, prioritization, delegation, performance management, and team-development capability.
- Strong instructional design, facilitation, consulting, systems training, digital adoption, and change management skills.
- Ability to translate complex system workflows, compliance expectations, financial or operational processes, and role-based tasks into clear learning and performance support.
- Ability to manage a portfolio of enterprise systems adoption work across platforms, stakeholders, priorities, release timelines, regions, and functions.
- Strong stakeholder management and consulting skills in a matrixed, global environment.
- Analytical mindset with ability to measure learning effectiveness, adoption outcomes, proficiency gaps, support trends, and remediation needs.
- Excellent written, verbal, visual, and executive communication skills.
- High digital fluency across enterprise platforms, LMS tools, content authoring tools, analytics, and AI-enabled productivity tools.
- Familiarity with the regulatory, quality, and operational environment of clinical research is advantageous.
- Bachelor’s degree in Business, Human Resources, Education, Communications, Information Technology, Life Sciences, Clinical Research, Organizational Development, or related discipline; master’s degree preferred.
- 8–10 years of experience in learning, enterprise systems enablement, digital adoption, change management, workforce enablement, systems training, clinical operations training, or enterprise application training, including experience supporting complex implementations, releases, adoption programs, or global rollouts.
- Prior L & D people management experience, including coaching, goal setting, performance management, workload prioritization, capacity planning, team development, and quality oversight.
- Experience leading or overseeing systems training and adoption across platforms such as Medidata, Certinia/CAIR, Salesforce-based tools, LMS, Workday, Percipio, Microsoft 365, Copilot, collaboration tools, ERP, HCM, CRM, or other global corporate systems.
- Experience partnering with system owners, SMEs, EPMO, IT, Clinical Systems, Finance, Project Operations, process owners, QA/compliance, HRIS, Corporate Communications, LMS administrators, and business leaders to scope needs, validate content, manage review cycles, coordinate publishing, and maintain materials after launch.
- Working knowledge of regulated or validated systems training, including GCP, 21 CFR Part 11, audit readiness, role-based access, controlled content, completion records, release impacts, and compliance-ready documentation where applicable.
- Ability to define, monitor, and act on learning and adoption metrics.
- Certifications such as Prosci, CCMP, ATD CPLP/CPTD, Microsoft Service Adoption Specialist, Microsoft 365 Certified, instructional design, or related enterprise systems/change certifications preferred.
Skills
- Digital adoption
- Systems learning
- Workforce enablement
- Medidata
- Certinia
- LMS
- Workday
- Percipio
- Microsoft 365
- Copilot
- Teams Rooms
- Zoom
- Instructional design
- Facilitation
- Consulting
- Systems training
- Change management
- Stakeholder management
- Analytical skills
- Written communication
- Verbal communication
- Visual communication
- Executive communication
- Digital fluency
- LMS tools
- Content authoring tools
- Analytics
- AI-enabled productivity tools
- GCP
- 21 CFR Part 11
- Prosci
- CCMP
- ATD CPLP/CPTD
- Microsoft Service Adoption Specialist
- Microsoft 365 Certified
Location
- United States of America
Work Type
- Full-time
Experience Level
- Senior
- 8-10 years experience
- People management experience
Education Level
- Bachelor's degree
- Master's degree preferred
Salary/Compensations
- $113,000.00 - $225,000.00
Benefits
- Competitive benefits package
About the Company
- Worldwide Clinical Trials is a global, midsize CRO that pushes boundaries and innovates to find cures for persistent diseases.
- We are a global team of over 3,500+ experts dedicated to changing the way the world experiences CROs.
- Our mission is to work with passion and purpose every day to improve lives.
- We believe everyone plays an important role in making a world of difference for patients and their caregivers.
- We prioritize cultivating a diverse and inclusive environment that promotes collaboration and creativity.
- We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day.
Equal Opportunity
- We are committed to fostering an inclusive and equitable workplace.
- We ensure pay equity and transparency and comply with all applicable labor laws.