Large Loss Property Field Adjuster (Houston, Austin or Dallas-Ft. Worth, TX)
American Family Insurance · Austin, TX, US
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About the Role
This lead-level role investigates and maintains highly complex property claims, determining liability, securing information, reviewing coverages, arranging appraisals, and settling claims. You will demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence, working in the field to handle complex homeowner property claims. A fleet vehicle is provided, and you will report to a Large Loss Senior Manager.
Responsibilities
- Investigates origin and cause of high exposure claims by contacting appropriate parties.
- Checks for prior claims and recognizes environmental exposures.
- Participates in High Damage Reviews (HDR) to address coverage issues and exposure.
- Handles claims on a good faith basis.
- Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
- Conducts on-site inspections when needed, evaluates damages and handles claim negotiations.
- Responds to customer inquiries, makes appropriate decisions, and closes file as needed.
- Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
- Interprets claim history coverages.
- Makes independent decisions but recognizes when assistance is needed.
- Proactively provides all parties with claim process and status as appropriate.
- Serves as a mentor and subject matter expert for less experienced adjusters.
- May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.
Requirements
- Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated ability to efficiently and effectively handle complex claims.
- Extensive knowledge of policies and endorsements coverages.
- Successfully applied knowledge of each phase of the claim handling process.
- Advanced Xactimate experience required.
- 5 or more years’ experience handling field property personal lines claims required.
- Prefer someone who has handled claims over $50,000.
- Valid driver's license required plus an acceptable driving record.
- Obtain state specific property casualty claims licensing as required.
- Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
- Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
- Adjusting or moving objects up to 50 pounds in all directions.
- Offer to selected candidate will be made contingent on the results of applicable background checks.
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
Skills
- Claim adjustment
- Property claims
- Liability determination
- Information gathering
- Coverage review
- Appraisal arrangement
- Claim settlement
- Customer interaction
- Xactimate
- Claim handling process
Location
- Houston, Texas
- Austin, Texas
- Dallas-Ft. Worth, Texas
Work Type
- Field-based
- Hybrid
- Full-time
Experience Level
- Lead level
- 5 or more years’ experience handling field property personal lines claims
Salary/Compensations
- $88,000.00 - $145,000.00
Benefits
- Fleet vehicle provided
- Relocation support
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
About the Company
- American Family Insurance is committed to the full inclusion of all qualified individuals.
Equal Opportunity
- We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.
- We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
- If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.