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About the Role

Canada Goose is an iconic lifestyle brand with an inspirational and authentic story, focused on inspiring and enabling people to thrive in the world outside. Join a movement that seeks the restorative power of nature and is driven by a purpose to embolden explorers and preserve the planet.

Responsibilities

Deliver superior customer service reflective of Canadian Warmth.
Advise customers on needs through expert product knowledge.
Demonstrate selling behaviors that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
Create and foster lasting client relationships and customer loyalty through consistent engagement.
Engage and inspire assigned clients by facilitating personal shopping appointments.
Achieve or exceed personal sales goals and other key performance targets.
Contribute to a positive and productive store environment through teamwork and collaboration.
Demonstrate curiosity and passion for learning by participating in all educational initiatives and strategies.
Actively seek feedback to improve performance and foster growth.
Consistently demonstrate company values and behaviours in all interactions.
Execute all operating standards.
Use register systems and store tools accurately and efficiently in compliance with Canada Goose standards.
Support the upkeep of overall physical store maintenance and cleanliness.

Requirements

Minimum of 2 years retail experience, preferably in a customer-focused environment.
Proven track record of successful sales experience.
Experience working with luxury lifestyle brands is an asset.
High-volume traffic experience is an asset.
Ability to stand for long periods of time.
Flexible to work retail hours (standard, peak, and holiday).
Time management and multi-tasking skills.
Ability to work efficiently in a fast-paced and team-oriented environment.
Adaptable to elements that may impact the overall customer experience.
Excellent communication and interpersonal skills.
Self-motivated, able to work independently and know when to seek guidance.
Basic skills in Microsoft Office (Word and Excel) are an asset.
Proficiency in another language is an asset.

Skills

Product knowledge
Selling behaviors
Client relationship management
Teamwork
Collaboration
Learning agility
Communication skills
Interpersonal skills
Time management
Multi-tasking
Adaptability
Self-motivation
Microsoft Office (Word, Excel)
Multilingualism

Location

London, United Kingdom

Work Type

Full-time

Experience Level

Minimum 2 years retail experience

Benefits

Comprehensive and competitive Total Rewards Program
Opportunities for career growth
Goose Rewards & ICON Rewards
CG Gives (Donation matching and paid volunteer time)
Access to tools and resources for physical and mental health
Supportive leaders and colleagues

About the Company

Canada Goose is a company built on Canadian roots and heritage.
We believe that belonging goes beyond mere inclusion; it’s about being part of a community that values, supports, and empowers you.
We thrive when we can be our authentic selves.
Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important.
Belonging is the key to unlocking our collective potential, taking us further together.

Equal Opportunity

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require any interview accommodation for your interview, please e-mail us at: HR@canadagoose.com.