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Tailor your resume to this Server | Capital A | Full Time role.
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About the Role
Join our Capital A restaurant as a Part-Time Server, delivering prompt, friendly, and accurate service to guests. This role is key to creating memorable guest experiences and first impressions.
Responsibilities
- Maintain knowledge of the dining room, menus, and beverage offerings.
- Greet guests with a pleasant smile and superior customer service.
- Take orders, answer questions, and offer suggestions on menu selections and daily specials.
- Communicate guest requirements, allergies, and dietary needs to the culinary team.
- Record transactions in the MICROS system and adhere to cash handling standards.
- Check in with guests to ensure satisfaction with food and beverages.
- Present accurate checks and process payments.
- Maintain cleanliness of work areas throughout the day.
- Complete station set-up, break-down, and side work duties.
- Ensure tables are set up properly, including polishing and cleaning glasses.
- Provide service to guests according to Omni Moments of Service Standards.
- Be pleasant, smile, and greet all guests, using surnames when obtained.
- Clean, clear, and reset service areas.
- Protect the hotel from liability with regard to over serving guests.
- Perform any other duties as assigned by the restaurant manager.
Requirements
- Minimum 1-year serving experience; high volume sports/live entertainment bar experience preferred.
- Must have unexpired Food Handler and TABC certifications, or obtain upon hire.
- Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
- Previous cash handling experience preferred.
- Ability to clearly and pleasantly communicate verbally and in writing in English with guests, management, and co-workers.
- Ability to accurately and efficiently input information into MICROS.
- Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
- Excellent customer service, service recovery, and problem-solving skills.
- Must be able to work a variety of shifts, including weekends and holidays.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
- Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.
Skills
- Customer service
- Service recovery
- Problem-solving
- Communication
- MICROS system operation
- Cash handling
- Menu knowledge
- Beverage knowledge
- Wine knowledge
- Spirits knowledge
- Beer knowledge
- Specialty cocktail preparation and presentation
Location
- Downtown Austin
Work Type
- Part Time
Experience Level
- 1+ year serving experience preferred
Benefits
- Free Downtown Parking
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical, Dental, Vision
- Employee Assistance Program
- Telemedicine
- Short Term & Long-Term Disability
- 401(K) Match
- Pre-Tax Health Savings Account
- Flexible Spending Account
- Exclusive Omni Associate Travel Discounts
- Tuition Reimbursement
- Adoption Services Aid
- Pet Insurance
- Legal Services
- Paid Time Off
- Friends & Family Discounts
- Discounted E-Cornell Courses
- Leadership Development Programs
- Diversity & Inclusion Programs
- Omni Support Center Internal Reward Program
- Work/Life Balance
About the Company
- Omni Austin Hotel Downtown blends Texas charm with modern luxury in the Live Music Capital of the World.
- We offer a dynamic and upbeat environment with opportunities for career growth.
- Our culture is built on respect, gratitude, and empowerment.
- We are a brand recognized for exceptional service and genuine hospitality.
Equal Opportunity
- Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
- The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
- Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
- If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.