Senior Manager, Customer Success, Sales & Success - Ads and Amex Offers at American Express | NY, US | Rezi

Senior Manager, Customer Success, Sales & Success - Ads and Amex Offers at American Express

Senior Manager, Customer Success, Sales & Success - Ads and Amex Offers

American Express · NY, US

Yesterday

Senior Manager, Customer Success, Sales & Success - Ads and Amex Offers

American Express · NY, US

2 days ago
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About the Role

This Senior Manager position serves as an advertiser-facing subject matter expert, responsible for strategic discussions and end-to-end project ownership for Amex Offers engagements. The role involves building and managing a merchant and advertiser pipeline, driving consultative sales, and identifying growth opportunities to develop merchant relationships.

Responsibilities

  • Lead strategic partnerships with merchants, focusing on engaging new partners and driving revenue growth through Amex Offers/Ads.
  • Build an active pipeline of opportunities and deliver compelling sales proposals using a consultative selling approach to assess needs and leverage industry expertise.
  • Cultivate a robust network and multi-level C-Suite relationships with merchant advertisers to grow relationships and Amex Offers engagement.
  • Own end-to-end marketing and insights project planning, delivery, and measurement, including developing and delivering presentations to executives at merchant partners.
  • Utilize experience in digital and media ad sales to identify and pursue new advertising opportunities, expand the merchant advertiser portfolio, and maximize revenue from Amex Offers/Ads engagements.

Requirements

  • Strong partner management and/or customer success experience with a track record of nurturing relationships that drive commercial outcomes.
  • Strategic thinker with a consultative sales approach.
  • Proven experience meeting and exceeding sales goals while managing an active pipeline of existing partners.
  • Strong communication skills and executive presence, with the ability to probe merchant needs and propose customized solutions.
  • Effective quantitative skills for data analysis and generation of actionable recommendations.
  • Experience translating complex technical information to non-technical audiences and presenting to senior management.
  • Strong problem-solving, project management, analytical, and presentation skills.
  • Ability to multitask and prioritize across a portfolio of clients and projects with high attention to detail.
  • Prior experience in media sales or digital advertising.
  • Employment eligibility to work with American Express in the U.S. is required; visa sponsorship is not provided.

Skills

  • Partner management
  • Customer success
  • Consultative selling
  • Sales pipeline management
  • Business development
  • Relationship building
  • Marketing
  • Insights analysis
  • Project planning
  • Presentation delivery
  • Digital ad sales
  • Media ad sales
  • Quantitative analysis
  • Problem solving
  • Project management
  • Analytical skills

Location

  • US

Work Type

  • Hybrid
  • Onsite
  • Virtual

Experience Level

  • Senior Manager
  • Senior level

Salary/Compensations

  • The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

About the Company

  • At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
  • We deliver differentiated products and world-class customer service with a strong risk mindset, ensuring we uphold our brand promise of trust, security, and service.
  • As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
  • We back our colleagues with the support they need to thrive, professionally and personally.
  • Amex Flex is our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Equal Opportunity

  • American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
  • American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
  • For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
  • US Job Seekers - Click to view the “Know Your Rights poster.