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About the Role
The Application Specialist manages administrative tasks for multiple communities, handling the full application screening, decisioning, and compliance. This role partners with onsite management to ensure a positive experience for future residents.
Responsibilities
- Manage the full application lifecycle for a designated portfolio of communities, including review, approval/denial and applicant communication.
- Conduct identity verification using approved software tools.
- Review and ensure compliance of international applications, including verification of residency documents and supplemental forms.
- Verify applicants meet minimum income requirements and assess proof of income as necessary.
- Communicate screening decisions to prospective residents and coordinate next steps.
- Collect security deposit selections from approved or conditionally approved applicants.
- Notify onsite teams of final screening decisions and deposit selections.
- Process deposit accounting for denied applicants, when applicable.
- Collaborate closely with onsite teams to ensure a seamless application handoff.
- Respond to inbound and outbound communications (calls, emails, texts, support tickets) in a timely and professional manner.
- Deliver exceptional customer service to both internal teams and prospective residents, ensuring a smooth and efficient experience.
- Prepare reports, memos, and other documents using relevant software platforms.
- Partner with IT, System Support, and other internal teams to support system enhancements and process improvements.
Requirements
- High School diploma or equivalent
- Two years of customer service experience
- Multifamily experience is a plus
- Knowledge of Yardi & RealPage.
- Knowledge of Outlook, Word & Excel required.
- Knowledge of basic office practices and procedures.
- Skilled in time management with a high level of attention to detail
- Skilled in word processing, drafting correspondence and demonstrating excellent interpersonal, problem-solving, and decision-making skills.
- Ability to communicate effectively verbally and in writing.
- Ability to establish priorities and coordinate work activities.
- Ability to work in conjunction with site teams, applicants, residents, and other corporate partners.
- Ability to perform a variety of support assignments requiring some exercise of independent judgment.
- Ability to apply policies and procedures to solve everyday issues.
- May be required to sit or stand for extended periods of time
- Must be able to read documents, computer screens and data
- Must be able to hear and understand verbal communications in person and over the phone or computer
- May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
- Must be able to operate a computer, keyboard, mouse and other office equipment
Skills
- Yardi
- RealPage
- Outlook
- Word
- Excel
- Time management
- Attention to detail
- Word processing
- Drafting correspondence
- Interpersonal skills
- Problem-solving
- Decision-making
- Effective verbal communication
- Effective written communication
- Prioritization
- Work activity coordination
- Independent judgment
- Policy and procedure application
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Two years of customer service experience
Education Level
- High School diploma or equivalent
Benefits
- Top industry pay
- Comprehensive benefits
- Path of upward mobility via career training and education
- Weekly pay for all associates working onsite at an apartment community
- Comprehensive healthcare coverage available for all full-time, regular associates
- Employer-paid employee assistance, mental health, and wellness programs
- Ancillary benefits including critical illness, hospital indemnity, and accident insurance
- 401(k) with robust company match
- Opportunities for professional development, career growth, and role-based learning plans
- Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
- Paid time off plus floating holidays and volunteer days
- Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
About the Company
- At RPM, we’re in the business of extraordinary. We believe people-first is the way to success.
- Strategic Services drives innovation, efficiency, and value creation for RPM Living. Serving as a connective hub between operations, clients, and residents – translating strategies into scalable solutions that enhance performance, increase resident satisfaction, and unlock revenue opportunities.
Equal Opportunity
- RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
- RPM Living is an Equal Opportunity Employer.
- If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.