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About the Role
The Dispatch Associate keeps every delivery on track by routing jobs, supporting drivers and crews, and addressing concerns. This role plans routes using GPS and routing software to meet client needs, safety policies, and efficiency goals, while maintaining constant communication with drivers and crew to ensure timely equipment arrival. The Dispatch Associate also supports clients and the sales team with inquiries, acting as a key link between the field and the office.
Responsibilities
- Plan, organize, and manage the work of the drivers and operations team to ensure work is accomplished consistent with company and safety requirements
- Assist with planning routes for jobs and crews using GPS software to comply with client needs, safety policies, and efficiency
- Provide timely responses and answers to emails, calls, and requests
- Clearly communicate directly with clients in time-sensitive situations, and support the sales team with inquiries
- Collaborate closely with drivers and crew to communicate urgent requests, and resolve delivery issues with drivers and clients
- Multi-task last-minute requests alongside established routes for the day
- Explain the proper use of equipment to team members and clients
- Build professional relationships with drivers, leading by example with energy, commitment, and dependability
Requirements
- Ability to work in a fast-paced environment, thriving under pressure with accuracy and efficiency
- Strong problem-solving, multi-tasking, and time management skills
- Strong working knowledge of GPS software applications, with the ability to learn multiple GPS and routing platforms
- Excellent customer service skills and verbal and written communication skills; comfortable working with diverse personalities
- Familiarity with Microsoft Office
- Open availability to meet the demands of the business, including weekends and overtime as needed
- Valid driver’s license with a driving record that meets company/insurance standards
- Ability to pass a background check and submit to a drug test
- Frequently sitting, standing, and walking; frequently subject to repetitive motion such as typing, data entry, and vision to monitor screens
Skills
- GPS software applications
- Microsoft Office
- Customer service
- Verbal communication
- Written communication
- Problem-solving
- Multi-tasking
- Time management
- Bilingual skills
Salary/Compensations
- Competitive pay
Benefits
- Paid time off and company holidays
- Medical, Dental, and Vision Insurance
- Company-Paid Basic Life and AD&D Insurance
- Short-Term and Long-Term Disability
- Telehealth and Wellness programs
- Flexible Spending Accounts (FSAs)
- Employee Assistance Program
- 401(k) with employer matching
About the Company
- From weddings and celebrations to corporate gatherings and major sporting productions, our team works behind the scenes to bring events to life.
- We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly.
- We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you’ll feel at home here.