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About the Role
Family Entertainment Group (FEG) is seeking outgoing, energetic, and personable Guest Engagement & Attraction Sales Ambassadors for The Flyer Thrill Zone and 7D Experience at Pier 39 in San Francisco. This role focuses on guest engagement and sales (80%) and attraction operations (20%), aiming to create excitement and drive ticket sales.
Responsibilities
- Actively engage with guests and passersby throughout Pier 39.
- Approach individuals, families, and groups in a friendly and confident manner.
- Start genuine conversations and discover what guests are looking for.
- Create excitement around The Flyer, 7D Experience, Escape Rooms, and other attractions.
- Explain attractions, answer questions, and make personalized recommendations.
- Convert conversations into ticket sales and help drive daily revenue.
- Use enthusiasm, personality, and storytelling to bring the experiences to life.
- Identify opportunities to upsell and recommend additional experiences.
- Provide an exceptional guest experience from the first interaction through the purchase.
- Represent FEG and The Flyer with a positive, energetic, and professional attitude.
- Work toward individual and team sales goals.
- Safely operate, open, and close an assigned attraction.
- Follow all safety procedures and operational guidelines.
- Check guests to ensure they meet attraction requirements.
- Secure required safety restraints and devices.
- Monitor attraction operations and guest safety throughout each cycle.
- Assist guests on and off the attraction.
- Complete required safety and operational checklists.
- Address guest questions and concerns professionally.
- Maintain cleanliness of the attraction and surrounding areas.
- Immediately report safety or equipment concerns to management.
Requirements
- High School Diploma or equivalent preferred, but not required.
- Previous sales, hospitality, tourism, or customer service experience is a plus.
- No attraction experience required — training provided.
- Must be comfortable working around large crowds and interacting with guests throughout the day.
- Must be naturally outgoing and comfortable approaching strangers.
- Must be friendly, energetic, and naturally conversational.
- Must be confident speaking with individuals, families, and groups.
- Must be comfortable starting a conversation with someone who isn’t expecting you to talk to them.
- Must be persuasive without being pushy.
- Must be motivated by sales and achieving goals.
- Must be able to read people and adjust your approach.
- Must be excited about creating memorable guest experiences.
- Must be reliable, professional, and willing to take coaching.
- Must be comfortable working in a fast-paced, high-traffic tourist environment.
- Must be able to stand and interact with guests for extended periods.
- Must be available for weekends, holidays, and busy tourist periods.
Skills
- Guest engagement
- Sales
- Customer service
- Communication
- Storytelling
- Upselling
- Attraction operation
- Safety procedures
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or equivalent preferred
About the Company
- Family Entertainment Group (FEG) is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences.
- FEG partners with top brands and venues to create memorable experiences for families and guests of all ages.
- The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks.
- Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands.
- The Company operates nearly 90 locations throughout the U.S.
Equal Opportunity
- Family Entertainment Group is an equal opportunity employer.